About Us
CSE Crosscom is a leading supplier and integrator of two-way radio and telecommunications products, infrastructure & services. We work with major industrial, government, transport, mining, resources, and utilities across Australia and New Zealand.
We design, supply and install telecommunications solutions to help our clients keep their workforce safe and manage their most critical assets.
CSE Crosscom is part of the CSE Global Group of Companies, operating in over 20 countries and listed on the Singapore Stock Exchange.
Job Description
As a Service Technician, you will be a key member of the Crosscom Technical Services team and be hands-on with clients across industry sectors, understanding their needs and requirements, therefore setting them up for success.
You will work around servicing and maintenance on both new and existing clients, being an SME on the Crosscom technology, and be best positioned to consult on the utilisation and optimisation, making productive recommendations and assisting the business development goals of CSE Crosscom.
Key Responsibilities
* Servicing and maintenance of new and existing clients;
* Providing expert solutions in sometimes time-critical circumstances;
* Consulting on the utilisation and optimisation of Crosscom technology;
* Making productive recommendations to assist business development goals;
* Being an SME on Crosscom technology.
Requirements
To be successful in this role, you will need:
* Tertiary qualifications in Engineering or Certifications in Electronics & Communications, RF engineering or related field;
* Previous experience working in a client-facing environment in either Radio, Wireless IP Networking or Microwave technology (Analogue, P25 & DMR experience highly favorable);
* Experience in a Technician/Service based role, with a track record of high-level customer service;
* Excellent communication skills both written and verbal, with the ability to clearly communicate to all levels of business;
* Exceptional critical thinking, problem solving, fault finding, and decision making around client's needs.
What We Offer
In return, CSE Crosscom can offer an excellent opportunity to grow your career, with continued growth of our business nationally.
CSE is established as a market leader working with some of Australia's premium industry names.
Our benefits include:
* An attractive remuneration package and benefits;
* A vehicle – fully equipped;
* Excellent personal development opportunities with training, education, mentorship, and upskilling;
* Career growth with a fast-growing company;
* Numerous employee benefits and HR resources;
* Excellent stability and long-term prospects with expansion of clients and services in every state.