Together we shape thriving communities, public spaces, places and economies. Empower teams in transforming digital platforms into customer-centric experiences that inspire and deliver results Ongoing full-time opportunity Office location – Parramatta with flexible working supported Salary relative to experience and ranges from $145,378.00 to $168,130.00 plus super What’s in it for me? Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed. The role As the Principal Digital User Experience Designer, you'll lead a dynamic team to create exceptional user experiences across web, intranet, and digital platforms. You'll oversee a wide range of responsibilities, including guiding strategy, mentoring team members, and ensuring the seamless delivery of projects—everything from research and journey mapping to testing and implementation. Your leadership will help embed a customer service culture within the organization while driving best practices in digital innovation. This role comes with unique challenges, like navigating complex project interdependencies, balancing competing priorities, and building strong relationships with stakeholders. With your expertise, you'll plan and manage critical work packages and ensure they meet the operational needs of the organization and deliver impactful outcomes for clients. It's your opportunity to shape and lead the future of digital user experience design. For more information read the full Role Description: Principal Digital User Experience Design What you will bring to the role Proven leadership qualities, including the ability to motivate and inspire others to achieve shared goals. Outstanding stakeholder engagement skills, fostering strong relationships and ensuring alignment with diverse stakeholders to achieve outcomes Strong problem-solving abilities to navigate complex challenges and adapt to evolving situations. Creativity and innovation to bring fresh ideas and approaches to problem-solving and project development. Excellent communication skills, both verbal and written, to effectively convey ideas and collaborate with team members. Demonstrates advanced capability in driving end-to-end project delivery, including research, customer engagement and policy reviewto achieve exceptional outcomes. Builds and nurtures high-performing teams through effective mentoring, resource management, and fostering a culture of collaboration and innovation. Excels in developing and implementing strategic policies and procedures to ensure the seamless operation and success of complex digital initiatives. Key knowledge and experience Knowledge and previous experience managing digital projects in a large and complex organisation. Demonstrated experience in driving continuous improvement. Demonstrated experience in end-to-end Digital Agency practises About us The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities. We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments. Join us If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role. Applications close Wednesday 16 April 2025. Should you require further information about the role please contact Nerida Mooney, Executive Director Digital Analytics & Insights on Nerida.mooneydpie.nsw.gov.au. A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months. Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment. We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisitiondpie.nsw.gov.au or (02) 63637676 - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'. Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn Role Description