Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.Location : Perth, AustraliaSalary : AUD 127,971-141,157 (Annual Gross)Please Note : The above salary range is only indicative and may be subject to suitable enhancements, based on internal company processes.Responsibilities :Monitoring and managing IT services.Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary.Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.Developing a deep understanding of projects to gain insights into the scope of service delivery.Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades.Providing accurate and regular reports to the management on performance of the service delivery.Leading personnel management, including staff recruitment, performance assessment, training, and mentoring.Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.SAP Knowledge - Preferably S / 4HANA.At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email : (emailprotected) or call 1-866-472-0935.All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.Seniority level:Mid-Senior levelEmployment type:Full-timeJob function:Information Technology, Engineering, and OtherInformation Services, IT Services and IT Consulting, and Business Consulting and Services
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