Key Responsibilities
Reception
* Operate the telephone switchboard and maintain the internal telephone listing current
* Answer caller enquiries and direct them to appropriate employees
* Greet clients, customers and visitors at reception
* Maintain the ERS and customer complaints register
* Ensuring intranet data is maintained and kept current
* Ensure issuing of visitor badges and supporting site requirements are met
* Report technical problems to the Line Supervisor as necessary
* Maintain room bookings
* Ensure all visitors are signing in
* Ensure contractors that come in on site are inducted
Administration Support
* Capture and record customer information, enquiry’s and complaints
* Coordinating the daily deliveries in a timely manner
* Vent customer technical enquiry’s and deal with them in the most professional and effective way possible and in accordance with company guidelines and procedures
* Undertake Customer requests as they occur within authority levels
* Assist with marketing projects as required
* Filing of delivery dockets
* Receive, sort and distribute incoming correspondence, invoices & cheques
* Arrange the distribution of internal documents as required
* Perform clerical duties such as logging and arranging local, interstate and overseas couriers.
* Customer Service
* Organize all Invoicing relating to the Kings Park site.
* Coordinate all above invoicing with Accounts payable.
* Customers invoicing when needed.
* Placing orders for non-inventory and inventory stock.
* Booking in stock for non-inventory and inventory stock.
* Organize training on site.
* Assist with contractor site admin requirement tasks
* Arranging catering for training sessions
Required Profile
* Demonstrated people skills
* Demonstrated verbal and written communication skills
* Demonstrated PC Skills (excel, word and PowerPoint)
* High attention to detail and be able to highlight anomalies
* Able to work in confidence and with minimal supervision
* Able to meet deadlines and organize work priorities