Club Lounge Supervisor | Intercontinental Melbourne the RialtoAs the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Intercontinental Melbourne the Rialto is located on legendary Collins Street in the heart of Melbourne’s Central Business District. This heritage and stylish property is one of the city’s leading world-class hotels.Club InterContinental introduces a new level of service in our hotel. From making your restaurant reservation while being chauffeur-driven from the airport, to providing breakfast, drinks and canapés in our exclusive Club InterContinental lounge. Team members aim beyond the obvious, turning our attention to thoughtful touches and pleasant surprises. Our dedicated Club InterContinental team are on hand to provide guests with attentive, personal service.Are you passionate about delivering exceptional guest experiences and leading a dedicated team? Join our team as a Club Lounge Supervisor and play a key role in providing world-class service to our valued guests!Your day to dayLead and develop a team to deliver an outstanding customer experience in our Club Lounge.Oversee the storage, timely replenishment, and efficient management of food and beverage products, ensuring minimal waste.Supervise daily Club Lounge operations, ensuring staff are well-informed about IHG Rewards members, repeat guests, and VIPs to offer a personalized experience.Manage VIP amenities and cashiering activities during your shift, maintaining smooth and seamless operations.What we need from youThe successful candidate will need to demonstrate refined, personable, knowledgeable, proactive, and meticulous behaviors every day, whilst having a working experience in an environment focused on guest service within a luxury brand. You'll also have excellent guest relations, beverage knowledge of wines, beers, and spirits; and previous experience in a supervisory position.Candidates must also have:Ongoing availability to work rostered regularly as rostered, between 6am and 10pm including weekends and public holidays, andHave the legal right to work in Australia in a permanent role without limitation or restrictions. Eg: No student visa or working holiday visa employment restrictions.Hold a current (1) Responsible Service of Alcohol (RSA) certification and (2) Food Handling Certificate.What you can expect from usFree duty meal daily from staff canteenLaundered uniform suppliedPaid birthday leave - hip hip hooray!Paid parental leaveProactive paid wellness and mental health daysSome of the best colleague discounts across our IHG Hotels for accommodation, food and beverageA massive colleague discounts platform for all your favorite brands and retailersMost importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.At IHG, we’ve made a promise. We’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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