The ELV Business Management team provide recruitment, payroll and administration support to the Early Learning and Childcare Centres (ELCC). Workforce Support Officer This role is a fixed term role until 30 June 2026 Shape the establishment of Early Learning Victoria and the design and delivery of the first ever Victorian Government owned and operated Early Learning and Childcare Centres. About Early Learning Victoria The Victorian Government is establishing 50 government-owned and operated, Early Learning and Childcare Centres, as part of the Best Start, Best Life reforms. These centres will offer long daycare, Three year old Kindergarten and Pre-Prep. The first four centres will open in 2025, with all 50 open by 2032. Early Learning Victoria (ELV) has been set up as a new business unit within the Department of Education to establish and operate the centres. About the Role The ELV Business Management team provide recruitment, payroll and administration support to the Early Learning and Childcare Centres (ELCC). Reporting to the Business Management Team Leader, the focus of this role will be on supporting our clients throughout the employee life cycle and ensuring their payroll and recruitment needs are met seamlessly. As this position will be the first point of contact for ELCC staff, the ideal candidate will be adept to working autonomously and applying initiative to provide solutions that support service delivery goals. You will thrive in building and maintaining positive relationships with stakeholders, whilst proactively contributing to HR projects and initiatives that improve individual, team and sector employee experiences. Key accountabilities include: Resolving HR enquiries efficiently via a centralised HR mailbox Processing, monitoring and adjusting employee system data to ensure accuracy of employee remuneration and entitlements Liaising with internal departments on administrative initiatives and policy interpretation and application Providing advice and guidance on HR processes and best practice on topics including onboarding/offboarding, recruitment & retention, and workforce planning Ensuring compliance and quality control in relation to HR policy, process and legislation We are building a team of high performers with strong communication skills and a passion for customer service excellence. This is a newly created role and a rare opportunity to contribute to the large program of work ahead to achieve this ambitious reform agenda. Attributes Critical Thinking and Problem Solving: Seeks resolution of problems through policy or process guidelines. Otherwise seeks guidance by providing information and ideas relevant towards resolution of problem. Understands concepts enabling improvements in critical thinking and problem solving. Working Collaboratively : Cooperates and works well with others in pursuit of team goals. Shares information and acknowledge others' efforts. Steps in to help others where required.- Researches and develops recommendations within the recruitment and workforce realm. Manages projects, usually under limited direction. Contributes expertise to the wider team working on complex projects Customer Focus: Understands customer needs and applies skills, knowledge and experience to deliver high impact services that address those needs. Qualifications and Experience Experience in recruitment and payroll administration within an education or government setting is desirable Qualifications in Human Resources or related field How to apply