Travel Guard is a global travel insurance business based in Brighton, part of the Zurich Cover-More company. Millions of leisure and business travellers rely on our portfolio of travel insurance solutions and global assistance services to help them recover from unexpected circumstances that can interrupt their travel plans.
About the Role
We are seeking self-motivated, customer-centric individuals with Claims or insurance experience who want to grow their careers in a rewarding role where every day is different.
Key Responsibilities
* Guide customers through each stage of the claims process
* Liaise with customers and corporate clients over the phone and via email
* Assess claims under Travel Guard insurance plans
* Analyse claims made against the relevant policy wording
* Contact claimants to request additional information where required and settle or decline the claim as appropriate
* Work towards targets and key performance indicators (KPIs) to achieve business objectives
Requirements
* Experience in customer service, admin, or claims within Insurance or Financial Services
* Excellent written and verbal communication skills
* Ability to multi-task and prioritise workload to meet targets and deadlines
* Excellent accuracy and attention to detail
* Great problem-solving skills with good investigative abilities
About Us
We value optimism, caring, togetherness, reliability, and determination. Our global team consists of over 2500 employees worldwide, including digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, and customer service professionals.
Why Choose Us?
* Job flexibility: Our hybrid work week policy ensures employees maintain a work-life balance with 3 days in the office and 2 days working from home
* Career growth: We encourage continuous learning, development, and idea-sharing
* Diversity and inclusion: We respect individuality and promote diversity
* Benefits: Competitive salary, bonus, annual leave, volunteering days, private health insurance, life insurance, income protection, pension scheme, cycle-to-work scheme, employee discounts, and cashback