Job Description
The Service Manager / Leading Hand is responsible for overseeing the service department, including workshop and field service operations, to ensure efficient, high-quality service delivery. This role combines hands-on technical work with leadership responsibilities, supporting team productivity and customer satisfaction. The position also requires overseeing field service operations, ensuring that on-site repairs and maintenance are completed safely and effectively.
Good Things to know:
* Family owned and operated, working within a team of tradesman, service/ parts, apprentices and administration staff;
* Flexible work structures to enable a suitable work/ life balance;
* Town has access to all major facilities including schools, banks, hospitals, lots of recreational centres and clubs, water sports and fishing / boating;
* Sponsorship options available for the right candidate;
* Supportive work environment within a reputable company;
* Fantastic opportunity to work with the latest agricultural technology, both in the workshop and in the field.
About the Role:
* Start date: Immediate start;
* Duties: Manage day-to-day service operations, scheduling and field service jobs;
* Provide exceptional customer service & support;
* Lead, mentor & train technicians;
* Adhere to and maintain safety standards;
* Ensure service vehicles are equipped, organised and comply with safety standards.
About you:
* Must have strong technical experience in agricultural machinery, equipment, maintenance, diagnostics and repairs – both in the workshop and field settings;
* Proven ability to lead, train and motivate a team;
* Possess excellent customer service & communication skills;
* Problem solving skills in resolving complex technical issues in varied settings;
* Ability to work well in a team;
* Proficient in service management software or similar systems;
* Non-smoker preferred (not essential);
What’s on offer:
* Competitive salary and benefits package;
* Full-time, permanent employment;
* Accommodation options included in salary package;
* Work vehicle provided;
* Opportunity for professional development & product training;
YOU CAN ALSO REFER A FRIEND! Find out more info here: https://www.ruralenterprises.com.au/employee/referral-scheme
ALL ENQUIRIES WELCOME – Call us for a confidential chat on 08 9477 6600