Education Support Officer
Job no: 525896
Work type: part time
Location: Sydney, NSW
Categories: Administration, Information Technology, Strategy, Governance, Policy & Compliance, Knowledge Exchange
1. Employment Type: Continuing, Part Time (28-hour week) with the potential to extend to full time (35-hour week) until end of 2025.
2. Remuneration Level 6: $100,354 - $107,054 + 17% Superannuation Pro Rata.
3. Location: Kensington, NSW (on-campus attendance required with flexibility to also work from home)
Why This Role Matters:
The role of Education Support Officer is part of the Academic Quality team with the Faculty of Arts, Design & Architecture and responsible for supporting the strategy, leadership and governance of undergraduate and postgraduate teaching and learning. Areas that this team support includes Academic Program Reviews, academic governance (ECLIPS proposals), data and reporting, and key projects that support the Associate Dean (Education) and Schools to develop and implement the Faculty’s educational strategy. The role reports to the Academic Quality Manager and is part of the Education Excellence portfolio. This position has no direct reports.
Accountabilities:
(please review the Position Description for a full list of Accountabilities)
4. Apply, interpret, and advise on policies, systems, manuals, rules, procedures, and guidelines relevant to Teaching Support activities across the Faculty.
5. Undertake Faculty management and oversight of timelines and processes relating to the publishing of the UNSW Handbook, course offerings, and the Enterprise Course Outline System (ECOS). Work with and communicate with all Deputy Heads of School / Directors of Learning and Teaching and Teaching Support Officers regarding these processes and timelines.
6. Work with the Academic Quality Manager, Academic Quality Team, Associate Dean Education, and schools to support and deliver Academic Program Reviews across the Faculty.
7. Undertake Faculty management of Academic Quality related projects.
8. Undertake Faculty support for the review, adjustment, revisions, and publication of course catalogues, ECLIPS and Handbook entries across all courses and programs.
9. Undertake Faculty term planning activities including completion of accurate Clash Free Course Combinations (CFCCs), Enrolment Requirement Groups (ERGs), and ensuring all changes to programs and courses have been accounted for.
10. Maintain, support and coordinate results processing as it relates to late entry results, changes, disputed marks and unresolved marks.
11. Support the Faculty through the completion and compiling of data and reporting relating to Academic Quality.
Skills and Experience:
To be considered you will hold Australian Working Rights or Australian Citizenship. Visa sponsorship is not available for this appointment.
(please review the Position Description for a full list of Skills and Experience)
12. Relevant tertiary qualifications and/or an equivalent level of knowledge gained through any other combination of education, training and/or experience.
13. High-level understanding of course coordination, handbook requirements, Teaching Support logistics and program administration.
14. Proven experience working with different university systems, particularly in relation to program and course curriculum management.
15. Consistently demonstrates a keen eye for even the smallest details, ensuring accuracy and precision in all tasks, minimising errors, and producing high-quality work.
16. Excellent problem solving, communication, analytical and organisational skills with an ability to meet deadlines and to identify gaps in service and make suggestions for improvement.
17. Expertise in a range of computing skills including Power BI, word processing, spreadsheets, and databases and a willingness to learn new systems.
18. An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
Benefits and Culture:
People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.
Our benefits include:
19. Flexible Working Options (work from home, flexible hours etc)
20. Career development opportunities
21. 17% Superannuation contributions and additional leave loading payments (pro rata)
22. Additional 3 days of leave over Christmas period
23. Discounts and entitlements (retail, education, fitness)