About the Role:
* As a CBRE Critical Services Supervisor, you will manage the department that resolves and completes day-to-day work orders to meet customer satisfaction.
* This job is part of the Critical and Technical Services job function.
* They are responsible for technical maintenance services in critical client environments.
What You’ll Do:
* Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
* Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
* Set and track staff and department deadlines. Mentor and coach as needed.
* Review work logs and outstanding items through the in-house system to ensure completion. Retain records and present to client upon request.
* Require contractors and staff to comply with all company, client safety, and security requirements. Approve new vendors and maintain relationships with current ones.
* Develop and implement critical services training programs.
* Meet regularly with Sr management and key stakeholders to provide status reports.
* Share advanced expertise and industry experience with the team to help resolve operational problems.
* Evaluate Planned Preventative Maintenance assessments of plant and equipment and approve improvements and upgrades.
* Confirm all out-of-line situations are documented with incident reports and resolved within a timely manner.
* Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
* Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
* Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.
What You’ll Need:
* Bachelor's Degree preferred with 4-7 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
* Current or previous experiences in Data Center Facilities Maintenance or Critical Infrastructure Environment with Critical equipment such HV/LV Distribution system, HVAC, UPS, BMS, CMMS etc
* Education background in building/facilities management/Mechanical -AC & Ref/Electrical
* Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
* Meet the physical requirements of this role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more.
* Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
* Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
* In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
* Extensive organizational skills with a strong inquisitive mindset