Your new role with Bendigo Bank is just a few clicks away. Job Closes: 17th January; Interviews Occurring 21st - 23rd January Position description: Position Description - Customer Consultant (14.07.22).pdf About the role You will be part of a dynamic, connected, and fun environment, working with a range of customer consultants, lending specialists, and team leaders.
You'll answer customer calls, respond to customer emails, and web requests, and get involved with a range of customer campaigns and initiatives.
The Customer Consultant is the voice of Customer Contact in both call and digital interactions with our customers, connecting them with products and services to make their interaction with our business easy and seamless.
As a Customer Consultant, you'll get to:
Respond to customer phone calls, emails, and online web messaging within acceptable timeframes, delivering service excellence for each and every customer. Listen to and understand our customers' needs, present solutions, and identify opportunities for growth, following up until the enquiry is fully closed. Apply relevant policies and processes to complete all outstanding work. Ensure all fees are applied to accounts as per the bank's fee collection policy. Be on time, ready, and available to respond to customers. About you Our Customer Consultants come from a vast range of "people person" career backgrounds, including reception/admin, hospitality, retail, hair/beauty, care, contact centre, insurance, and other financial services.
Great customer service is in your DNA.
Your ability to multi-task, type, and talk simultaneously will assist you in quickly meeting our customers' needs.
A resilient person with a positive outlook is essential to remain adaptable and flexible as our business continues to grow.
While most of this role involves inbound communication channels, you will have a natural sales aptitude and be comfortable educating and offering new products and services to our customers to best suit their needs.
The important stuff This position includes working a roster that includes Saturdays and Sundays, as well as some work in the evenings.
If that is not suitable for your circumstances, this is not the job for you. When applying for this role, please clearly outline your availability across our operating hours: 8 am to 9 pm Monday to Friday and 9 am to 8 pm Saturday & Sunday. This is a Part Time role consisting of 5-hour shifts across 5 working days, with a minimum of 25 hours per week.
Note: the training period will still require full-time availability. Successful candidates will commence employment on Monday 3rd March.
There will be a full-time training bootcamp for 5 weeks to ensure you're ready to assist our customers. This is a permanent position based out of our IPSWICH office.
After the completion of training and probation, there will be some flexibility to work from home on occasion (hybrid working model, 60% on site).
About our Contact Centre Our Contact Centre is at the forefront of our relationship with customers and plays a key role in delivering on our promise to be truly customer-connected.
As our customers' needs change, we will too; growing our technological solutions to enable people to connect with us in multiple ways in the future.
We are committed to investing in our people so our customers always receive the best possible experience.
In an increasingly 'virtual' world, where customers want to connect with us over the phone, through their mobile device, online, message, or by email, it's the Contact Centre that brings the 'human element' to these transactions.
We aim to create service excellence for our customers, delivering product and service solutions that help acquire and retain customers.
About Bendigo Bank With over 7,000 employees, we are Australia's most trusted retail bank.
Our purpose is to feed into the prosperity of our customers and communities, not off it.
We are one of Australia's most trusted brands, which means Bendigo Bank is the bank you can be proud to work at!
Find out more about us and our incredible history here: About us | Bendigo and Adelaide Bank (bendigoadelaide.com.au) Our perks and benefits: Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We have partnered with Sonder as our EAP provider, offering access to self-help 24/7 or live chat with a team of professionals. So, what are you waiting for?
Come and join the better big bank!
Still in two minds? Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application.
We believe that diversity makes every team stronger, so even if you don't tick every box, we still want to see your application!
Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now!
We don't want you to be missed, so please note that directly emailed CVs may not be picked up by the system and may risk being missed from the process.
We appreciate the support recruitment agencies give businesses every day, however, we have got this.
Our superstar recruiters will reach out to our fabulous panel if we need a helping hand.
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