Consumer Coordinator – SEN Teams (Melbourne)
About us:
Sports Entertainment Network (SEN) is one of the largest sports media content and entertainment businesses, with the unique capability to deliver brand stories to national and international audiences, across Australia and New Zealand. This is achieved via multiple platforms including radio, print, television, digital, in-stadium, activations and events. SEN is a dynamic sport led business on an exciting growth journey and we’re looking for match fit talent to join our passionate team.
Why work with us?
You will have unique access to our well recognised and regarded talent and events, whether that be in the office or from home with options to work with our tailored working arrangements. We’re an energetic, fast paced business, you’ll join a close team who are all about enabling one another to succeed. The opportunities for connection and growth span nationally across Australia and into NZ.
About the role and you:
SEN Teams and the Melbourne Mavericks are seeking a Consumer Coordinator to play a key role in supporting the effective delivery of merchandise, membership, and ticketing operations. This role is critical in ensuring smooth and efficient consumer experiences, from handling membership inquiries and ticketing logistics to managing merchandise stock and customer service. You will work closely with marketing, events, and operations teams to drive fan engagement and deliver a seamless experience across multiple touchpoints.
Key Responsibilities
* Inventory Management: Maintain accurate stock records and manage the transportation of merchandise across key locations.
* Stock Management: Perform regular stocktakes, ensure stock levels are maintained, and support game-day sales.
* Shopify Management: Ensure products are accurately uploaded and processed in a timely manner through the distribution centre.
* Game Day Support: Lead volunteers to sell merchandise, track stock levels, and deliver outstanding customer service.
* Customer Service: Manage inbound merchandise-related inquiries across phone, email, and social media channels.
Membership:
* Handle ticketing and membership inquiries via phone, email, and social media.
* Assist in developing and improving membership offerings before and during the season.
* Ensure membership packs are sent out on time and delivered before game days.
* Call unrenewed members and strong leads to convert into membership sales.
Ticketing:
* Organise and coordinate group ticket bookings with stakeholders and community groups.
* Pull and distribute tickets through Aspect for general public and partnership-related requests.
* Manage venue maps and ticket holds to ensure seamless game-day logistics.
What We’re Looking For
* A customer-focused professional with experience in merchandise, ticketing, or event coordination.
* Strong relationship management skills to engage effectively with fans and stakeholders.
* Excellent communication and organisational skills, with the ability to manage multiple projects.
* Tech-savvy with experience in ticketing and membership platforms (e.g., Aspect, Memberlink, Shopify) preferred.
* High attention to detail in managing stock, ticketing, and customer records.
* Availability to work evenings, weekends, and public holidays during game days and events.
Why Join the Mavericks & SEN Teams?
* Be part of an exciting, fast-growing netball club in the Suncorp Super Netball League.
* Work in a dynamic and rewarding sports environment, making a tangible impact in the community.
* Gain exposure to basketball through SEN Teams, contributing to initiatives for Bendigo Spirit & Perth Lynx.
* Access to professional development opportunities within an innovative and expanding sports network.
If you are passionate about sport, consumer engagement, and delivering exceptional fan experiences, we’d love to hear from you!
Sports Entertainment Network is committed to providing equal employment opportunities to all individuals and encourages applications from a diverse range of candidates, including people with culturally and linguistically diverse backgrounds.
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