About the role: As a Member Experience Officer at Heritage Bank, you will be the face of our business for our members and will be responsible for delivering consistent high-quality customer service.
We have a part-time role consisting of 66.5 hours per fortnight based at our Heritage Bank, Maroochydore Branch with a roster from Monday to Thursday 9:15am - 4:15pm and Friday 8:30am - 4:15pm.
To fulfill training requirements, the successful candidate would work the initial 6 weeks full time (38 hours per week Monday to Friday).
Key Responsibilities:
* Assist members with their transactional needs and enquiries
* Engage in needs-based conversations to find the right solutions for our members, every time
* Build relationships to help members achieve their long-term financial goals
* Educate members on how to utilize digital and mobile banking tools to enhance their banking experience
* Collaborate with your team to achieve strategic goals
Requirements:
* Be a confident communicator with a genuine passion for helping people
* Have cash handling and reconciliation experience, be digitally savvy and able to quickly grasp new systems
* Previous experience in a customer service role and prior experience in banking would be highly regarded
About Us:
Following the merger of People's Choice and Heritage Bank in March 2023, we are on an exciting journey to unify our member focus, products, services, and technology under a single company name and brand.
We are 100% member-owned, with approximately 720,000 members and 1,900 employees. We have dual head offices in Adelaide and Toowoomba, and 95 branches across South Australia, Victoria, New South Wales, Queensland, and the Northern Territory, trading under two brands, Heritage Bank and People's Choice.
We offer a range of attractive benefits for our team members including career development opportunities, discounts on financial products and services, paid parental leave, employee banking benefits, discounted insurances, and more.
Paid salary is $60,000 - $80,000 per year based on experience.