Position: Associate Field Engineer
Location: Melbourne
Requirements: Candidates must possess a College Degree. Training and Certification would be an advantage. Technical Skills: Hardware Certification on Various Hardware platforms Strong understanding of Windows/Unix fundamentals AIX - IBM Certified System Expert IBM Storage IBM Certified Specialist Midrange Storage Technical Support Linux – Linux Professional Institute – Certification 2 or RedHat Certified System Administrator Microsoft - Microsoft Certified Solutions Expert (MCSE): Server Infrastructure HP-UX - HP-UX Certified System Engineer Solaris – Oracle Certified Professional VMWare – VMWare Certified Professional TSM - IBM Certified Deployment Professional Experience: Preferably have 4 years up of experience in IT spare parts control & warehouse maintenance. Willing to be assigned on the stated office location, and to travel to TRT offices globally on an as-needed basis. Job Functions: The primary functions of an AFE are to manage the spares movement inbound and outbound of the warehouse, resolve minor incidents raised by our customers, and assist with parts deliveries to Field Engineers & Service Partner Engineers onsite. Incidents and changes can be related to servers, tape libraries/drives, storage devices, printers, and various other pieces of equipment.
Primary Workflow: Spares management inbound and outbound of the warehouse. Handle quarterly stock take in Local Warehouse & Service Partner Warehouses. Onsite minor break-fix hardware maintenance (Hot swap hard disk replacement, cable reseat, etc). Conduct onsite physical & logical audit for proactive sparing. Perform quarterly onsite preventive maintenance per assigned customer. Handle spare parts deliveries to FE, SeP & client. Issuance of IMR's, POR's. Assist VCA's & BDA's in conducting investigations for missing parts from stock counting. Customer communication. Updating TRT internal procedures. Learning additional technical and non-technical skills. Sourcing Local Service Partners. Sourcing Local Logistic Partner / Supplier. Required Deliverables: Ensure above 95% accuracy between NetSuite inventory database and actual TRT & SeP warehouse spares. Ensure all supported incidents or tickets are resolved within SLAs. Ensure all customer communication is prompt, professional, and reliable. Ensure all commitments made to customers are met, or re-scheduled with the customer's knowledge and approval. Continuously learn additional technical and non-technical skills. Escalate calls through correct channels in a timely manner. 24 x 7 Support Structure. Comply fully with company policy to always protect the interests of TRT. Ensure local SeP is available for onsite requirements. Work with VCA team for local parts sourcing. Accountabilities: Local ticket management / status monitoring to ensure they are resolved within SLAs. Warehouse inventory movement monitoring. Ensure warehouse parts labeling & binning is compliant with TRT global standards. Ensure procedures are properly followed when onsite. Ensure on-time support for spare parts. Disaster Recovery: Coordination within FE / SeP team for urgent part requirement onsite. Handle coordination & maintain good working relationships with logistics and service partners. Coordination with known local vendor for urgent logistics sparing. Coordination with VCA, BDA & GSD division for parts needed for a call. Coordination with VCA, BDA & GSD division for inventory movement. Appropriate escalation to Shift leader or Field Engineer Team Leader when necessary. Service Call Updates: Ensure timely updates to GSD & FE for calls requiring additional parts on-site. Ensure that all onsite service calls under your responsibility are updated to the GSD Team within the agreed Service Level of client contract. OH&S Work Environment: Ensure that the warehouse or technical work areas remain clean and organized. Ensure adherence to ESD procedures. Ensure compliance with all OHS requirements, including for lifting, cabling, rack-mounting, and ensuring that equipment in rooms does not obstruct walkways. #J-18808-Ljbffr