Job Description:
We are seeking an Electrification & Innovation Operations Specialist to join our team at AGL.
The successful candidate will play a key role in creating and maintaining customer-focused processes across various products and Value Streams.
Key Responsibilities:
* Lead the development and continuous improvement of operational processes across various functions, ensuring efficiency and standardization that can significantly enhance customer experiences.
* Identify and implement experimental opportunities to test innovative workflows that improve customer engagement and satisfaction, preparing the business for scalable growth.
* Actively gather and analyse customer feedback to drive meaningful improvements in operational processes, ensuring the voice of the customer shapes the evolution of services.
* Collaborate with internal teams across Electrification & Innovation and Customer Markets to align operational practices and objectives, fostering a cohesive and efficient working environment.
* Engage with suppliers, field service managers, and partners to enhance operational processes, ensuring the delivery of best-in-class customer experiences.
About You:
* Demonstrated experience in a previous operations role, preferably in the electrification or technology sector.
* Solid understanding of electrification technologies and innovations.
* Familiarity with the electric vehicle and/or home electrification market is highly desirable.
* Excellent written and verbal communication skills.
* Ability to convey complex technical information in a clear and understandable manner.
* Strong customer focus with a passion for delivering exceptional service.
* Proven ability to build and maintain positive customer relationships.
* Experience in Agile methodologies and tools.
What We Offer:
* Flexible working options including hybrid work.
* Discounts on energy, telcos and solar plans.
* Access to Energise - our reward & recognition program.
* 20 weeks of paid parental leave for the primary carer.
* Recharge leave per year.
* Participation in diversity & inclusion initiatives.
* Novated leasing and Electric Vehicle subscriptions.
* Access to study assistance, AGL's share purchase plan and insurance deals.