Customer Service Operator Ongoing Role with view to Permanent Monday to Friday, 8am - 4pm $35 per hour - Weekly Pay $$$ Our Client The Australian Reinforcing Company (ARC) is the original supplier of steel reinforcement to the Australian construction industry. Supported by the largest branch network in Australia, ARC provides a localised service adapted to our communities, towns & cities. We are the preferred reinforcement supplier to the Australian Housing sector and we've been doing so for more than 100 years. ARC are seeking a Customer Service Operator to join their team in the Tuggerah Office on the NSW Central Coast. This is a Monday to Friday 8am - 4pm, ongoing role and a great opportunity for someone who can meet the below job requirements: Customer Focus (internal/external) Develop & maintain customer relationships through service excellence Provide efficient customer service via face-to-face interactions, phone, email and fax to meet standards and maximise sales and promote customer confidence and loyalty Resolve issues related to customer service and delivery in an efficient and timely manner through liaison with other site personnel, other Service Centres and major processing centres including identifying errors in the inventory system, supply and delivery problems Investigate and resolve customer complaints with tact and efficiency and refer any problems not adequately covered in Customer Service Standard or beyond own ability/scope to Branch Manager and Account Managers for resolution. Liaise with site personnel to ensure effective supply to customers Identify opportunities for continuous improvement in customer service and report these to Branch Manager. Sales Use Symix/ARMA (if applicable) to accurately complete and record order entry system and process orders, ensuring that system, departmental and customer requirements are met Supply accurate quotes to customers and follow up on quotes to maximise sales opportunities Liaise with major processing centres, other Service Centres to ensure effective supply to customers Maintain inventory levels in conjunction with other site personnel Communicate with Key Account Managers and Branch Manager to report sales opportunities that they become aware of and to meet customer needs. If your experience matches these job responsibilities, please submit your resume so you can be considered for this role.