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Tecala is an award-winning national ICT managed services provider.
We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.
We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers.
You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base.
If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.
ABOUT THE ROLE: The Product Manager is primarily accountable for the development and enhancement of the Tecala Service Catalogue.
Our customers depend on Tecala having relevant, reliable and cost effective products in the spheres of Cloud, Communications, Data, Security & Managed Services.
The Product Manager plays a key role in maintaining market awareness, assisting with rapid development of new product offerings, along with vendor negotiations in lockstep with business unit leaders.
They will support the growth and ongoing refinement of the Tecala Service Catalogue, including pricing construct, delivery model, ongoing enhancement and route/relevance to market.
Essential to the role is the successful convergence of customer needs analysis, product definition and lifecycle, commercial acumen and key stakeholder management.
Key responsibilities: Ongoing development and enhancement of Tecala's Product Catalogue, always striving to elevate "good" to "best".Expansion and development of the Product Development framework.Co-development of Managed Services offerings, including creation of SOP's and automation elements, as required.Expansion of the Microsoft Cloud Services practice.Assist defining market readiness, including service levels, service method, on and offboarding, billing criteria and reporting, training and enablement and customer reporting requirements.Market insights and research.Product definition and launch assistance for all business units heads.Interoperation with marketing on training, product launches and enhancements.Process improvement focusing on advanced intelligence via tooling, SaaS, etc.WHAT WE'RE LOOKING FOR: The 'Must haves':
Prior experience in a Product Management or Pre/Post Sales Support role.Broad understanding of vendor technologies (AWS, Cisco, Microsoft, VMware/Broadcom).Indepth market knowledge, Cloud, Communications, Security, Managed Services & Data.10+ years' experience in a SI/MSP environment.Demonstrable commercial acumen.Sound understanding of the ITIL Framework.Product placement/marketing experience is highly desirable.Exceptional time management capabilities.Exemplary communication skills.WHAT CAN WE OFFER YOU As part of our team, you'll be able to learn and grow in a supportive environment.
We were certified as a Great Place to Work for 2023 and 2024 and ranked in the top 20 of Australia's Best Workplaces in Technology 2024.
We have listed some of those benefits below for you:
Access to ongoing Learning & Development opportunities, including self-paced learning through our learning management systemPaid certifications and remuneration incentive to get upskilled / certified to support your developmentAccess to Career Pathways so you can continue building a career with us.Reward & Recognition Program where you can also thank and reward your teammatesEmployee discounts—Access discounted rates and offers from various providers, including health insurance and IT Hardware.Employee Assistance Program (EAP)Note: As an essential part of our hiring process, you must undertake a National Criminal History Check.
HOW TO APPLY If you're excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.
Be sure to include a cover letter and CV to support your application.
No agencies, please – we've got this one covered. We foster an inclusive and diverse work environment where people can be themselves.
Every idea and perspective is valued so that our services reflect the companies we support.
We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.
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