Our team at the Australia and New Zealand Banking Group Limited is shaping a world where people and communities thrive. We're driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
We're looking for a Senior Banking Consultant to join our Retail Banking team. In this role, you'll play a key part in delivering the desired customer experience by adopting a positive relationship-based, customer-centric approach that demonstrates passion for identifying and prioritizing the complete financial needs of customers. You'll also have to educate customers on easy ways to bank, providing a full range of professional offering expertise and advice to help customers meet their financial needs and goals.
This role is responsible for serving customers directly, having needs-based conversations, including managing them through the associated property purchasing journey (with a focus on The Home Buyers Journey). You may also provide support to branch staff and assist with more complex customer needs.
Banking is changing, and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.
Key Responsibilities:
* Act as an ANZ products initiator and role model.
* Eagerly support the Branch Manager in delivering ANZ's retail strategy, in addition to day-to-day operations for the branch.
* Meet customer needs through the provision of ANZ's range of home loan, insurance, investment products, and transactional services.
* Take responsibility to 'know your customer' from a risk perspective.
* Deliver the desired customer experience by adopting a positive relationship-based, customer centric approach that demonstrates passion for identifying and prioritizing the complete financial needs of customers.
What We're Looking For:
* Prior experience in developing strong relationships in a customer-focused role.
* Significant experience in financial services, preferably within the retail banking sector.
* Excellent communication and interpersonal skills.
* Leadership and coaching capabilities.
* Experience in being an influential user and promoter of technology.
* Ability to multi-task, highly adaptable to change and ambiguity.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.