Job Requisition ID: 36710
1. Work in a highly innovative and transformative business
2. Mentoring, growth and training – receive support and coaching to progress your career
3. Preventive and supportive mental health initiatives
Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization
What will your typical day look like?
Role Specific Responsibilities:
4. Provide support for network security solutions across the Deloitte Global enterprise infrastructure.
5. Provide 24x7 monitoring, operation, and management.
6. Serve as an escalation point for complex technical issues.
7. Responsible for bringing incidents to a resolution within a timely manner.
8. Participate in projects with other Deloitte teams and vendors.
9. Drive the resolution of priority issues, including participation in technical assistance conference calls.
10. Support customers with process and technical questions related to Cyber Architecture and Engineering.
11. Build relationships with customers, other Deloitte teams, and vendors to provide exceptional service.
12. Lead continuous improvement initiatives to drive efficiency and automate processes within Cyber Architecture and Engineering.
13. Proficient knowledge on compliance and regulatory requirements to assist with security audits and assist in remediate of any security related issues.
14. Ability to communicate and work with customers and peers in different time zone and countries.
15. Rotational weekend on-call to address critical issues.
16. Ability to work weekends when necessary for scheduled tasks.
Additional responsibilities regardless of team include :
17. Cross-functional support for development and implementation of systems Ensure services and systems are always available and reliable.
18. Respond to and manage service issues and problems.
19. Report, pursue, communicate, and escalate any breaches in network security or policies. Able to coordinate and work with onsite engineers during outage or critical situations.
20. Adhere to established incident management SLA and SLOs.
21. Able to document troubleshooting/process related documents for the team
About the team
Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
Enough about us, let’s talk about you.
You are someone with:
Technical Skills
22. Bachelor’s Degree/College Diploma in Computer Science or equivalent industry experience Expert level knowledge of scripting languages (e.g., Bash, Python, PowerShell, SQL, Postgres)
23. Knowledge of network security protections and protocols.
24. Knowledge of Cisco Secure Workload, Illumio, and/or Guardicore platform preferred.
25. Knowledge of LAN/WAN and network protocols. Knowledge of monitoring tools and commands to ensure quick resolution to issues.
26. Candidate should possess methodical troubleshooting skills that they would apply during network outages and incidents.