Job Title: IT Service Desk Analyst
About Us
Relationships Australia South Australia (RASA) is a not-for-profit, secular, community organisation that helps people to overcome difficulties and bring about positive change in their lives.
About the Role
We are seeking an IT Service Desk Analyst to join our Information Technology & Data Management team. The successful candidate will be responsible for providing level 1 support to resolve incident, problems and requests, complying with the company's security and compliance requirements, and providing instruction and support for basic computer and peripheral hardware operation.
Key Responsibilities
* Provide level 1 support to resolve incident, problems and requests
* Comply with the company's security and compliance requirements
* Provide instruction and support for basic computer and peripheral hardware operation
* Create, maintain, and update RASA-specific application information
Requirements
* Bachelor's degree (AQF Level 7) in IT, Networking or Computer Science or equivalent industry certification
* 2-years or more working experience as a Service Desk Analyst or on an IT Help desk
* Experience working within an ITIL framework and implementing ITIL best practices and processes (desirable)
About Us
RASA values diversity, respect, belonging, and learning, and this is reflected in the way we work and treat each other. Our teams embrace people from a wide range of cultures, backgrounds, beliefs, sexual and gender identities. We understand that your relationships are important, so we believe in being flexible, where possible, to support you to balance your work and personal commitments.
What We Offer
Salary Range of $65k - $70k FTE + Super + Salary Packaging* (to increase your take home pay). A satisfactory DHS Working with Children Check, a satisfactory National Criminal History Check, and three TGA approved and recognised COVID vaccine doses are also required.
*How Salary Packaging can increase your take home pay: Salary packaging is an entitlement granted by the Federal Government to workers in approved non-government and health organisations. Salary packaging can increase your take home salary by creating tax-free earnings.