Infrastructure Services Manager - Enterprise Observability
Sydney, NSW, Australia
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Job Description
Create your best future and join Westpac as an Infrastructure Services Manager - Enterprise Observability.
What’s the role?
This role leads the Level 3 Observability team in designing, building, and running the Observability practice. It drives the shift from reactive to predictive technology management using advanced tools and data. As part of Network Secure Services, the team covers L3 support, tools, ML Ops, onboarding, L2 support, product management, and analytics. Key responsibilities include leading service delivery, driving adoption of observability tools (Splunk, App-D, Elastic, OTEL), enabling AI-Ops, optimizing data use, and improving customer experience. The role ensures KPI achievement and high satisfaction across enterprise technology domains.
What do I need?
* 5 years technical expertise with Splunk, App-D and Elastic, OTEL
* 3 to 5 years leading technical teams
* Service Delivery Management
* AI-Ops
* Project Management
* Commercial Acumen
Create your future today
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We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.
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