Work in a hands-on, fast-paced logistics environment Based at our Knoxfield location Great team culture and staff discounts About Us Futuresleep are a manufacturer of high-quality mattresses and bedding. We don’t just make beds—we create the best sleep experience possible. With an exclusive global supply network and a founder-led team dedicated to quality, we lead the industry in innovation, exclusivity, and bespoke sleep solutions. About the Role As a Customer Service Representative within our Logistics team, you’ll play a key role in ensuring the smooth operation of our daily activities while delivering an exceptional customer experience. This is a hands-on, customer facing, fast-paced support role that involves coordinating communication between our customer service team, warehouse, production team and customer. You’ll manage incoming enquiries, maintain accurate records, and assist in resolving customer service issues with efficiency and professionalism. Your strong communication skills, attention to detail, and problem-solving ability will be essential in maintaining our high levels of customer satisfaction. This role is ideal for someone who thrives on variety, enjoys working as part of a close-knit team, and is passionate about providing reliable, high-quality service. Key Responsibilities Ensuring efficient route planning to complete multiple customer services daily Coordinate customer pick ups and returns Communicate with customers on the phone and face to face Complete and file delivery documentation and packing slips Provide daily updates to Logistics and Customer service team Complete CRM tasks on a daily basis Support general admin tasks and projects as required About You Previous experience in a customer service or admin support role (logistics or warehouse experience a bonus) Strong verbal and written communication skills Highly organised with strong attention to detail Ability to multitask and remain calm under pressure Confident using computer systems and email platforms Current Driver’s Licence Willingness to undergo a Police Check and Medical Check Able to lift 20 kgs comfortably What’s in it for You? Casual role with consistent hours and overtime opportunities Staff discounts on quality Australian-made bedding Penalty rates apply Supportive team culture in a growing business Ready to deliver top-tier customer service in a role with real impact? Apply now and take the next step in your logistics career with Futuresleep .