Salary Range: $97,735 - $110,982 + Attractive Superannuation Contact Officer: Jimmy Harmer - 0484 783 068, jimmy.harmer@dva.gov.au The Aged & Community Care Taskforce (the Taskforce) commenced on 15 January 2024, and covers two streams: In-home supports that enable veterans and war widow/ers to remain in their home longer (Community Nursing and Veterans' Home Care) Residential Aged Care. The Taskforce will explore opportunities to maintain the short-term viability and longer-term sustainability of Veterans' Home Care and Community Nursing services. The Taskforce will explore improvements for veterans and war widow/ers in residential aged care, work with stakeholders on communication, information and support, and boost DVA's capability to assist and support veterans and families facing the transition into aged care and navigating that complex eco-system. Duties Respond to complex enquiries from clients and Community Nursing providers Manage client and Community Nursing provider complaints Manage complex cases including Exceptional Cases Collate and provide analysis of program data Engage and collaborate with Nursing Advisers to achieve operational outcomes Maintain and develop procedural documentation as it relates to the operations of the Community Nursing Program Write and review minutes, papers, briefs, responses to Ministerial correspondence, and provide input to parliamentary briefs and documentation Eligibility Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS). All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements. The successful candidate will be required obtain and maintain a Baseline Vetting (AGSVA) security clearance. Notes This recruitment process is being used to fill ongoing position/s. For more information about the role, please see the Candidate Information Pack. Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to 23 months. A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months. Successful applicants engaged into the APS will be subject to a probation period. DVA embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds. We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and encourage applications from people with disability, people that identify as LGBTQIA+ and people from culturally and linguistically diverse backgrounds. Take on a rewarding, varied, and broad career with an Australian Public Service Department that can bring balance and flexibility to your working life, while supporting you to stay connected to your community. DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation. RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability Candidate Information Pack Opens in new window