Job TitleWorkplace ConciergeJob Description SummaryThe Workplace Concierge role is responsible for delivering exceptional customer experiences to all employees, visitors and guests of our client. The Workplace Concierge must ensure the highest level of customer experience is realized, by bringing to life the client-side brand identity through all interactions and putting the customer at the heart of everything they do.Key Responsibilities:Visitor Management:Deliver a seamless welcome and arrival experience to all visitors and guestsCoordination of meeting rooms for meetings and eventsCoordination of catering for meetings and eventsCoordination of event management plans, including stakeholder engagement, liaising with external vendors and other service providers of ClientCoordination & communication with Client event host to ensure seamless deliveryWorkplace Operations:Responsible for ensuring the offices are always operational including:Soft services facilities managementCoordination with building management in relation to out of hours events and faults etc.Coordination of trades to ensure jobs are rectified within the required SLA’sPerform regular audits and checks of meeting rooms and report faults for rectificationsAnalysis of data to see trends and seek out operational efficienciesMaintain and Update SOP’s and ensure processes are working seamlessly to support the needs of the business units of Cushman & WakefieldAccess Pass Management:Request name and identification of the visitor/contractorContact the person the visitor is requesting to see to confirm meetingVerify identification and checkRequest visitor completes sign in documentation then issue passEnsures the visitor/contractor access pass is returned at the end of the visitLocker Management:Manage the employee locker allocations using the required systemEnsure all lockers are true requests, following the Storage and Locker GuidelinesRelease any locker from exiting employees for reallocationAt times, locker checks may be performed on request from HRStorage Management:Manage requests for team storage either allocated to a tambour unit or fixed joineryEnsure that any tambours not in use are empty and the key kept with workplaceEnsure all team storage in use is current via the quarterly storage auditEnsure all spare keys are tagged and recorded and kept in the keytelMeeting Room/ Event Management:Manage bookings for the client meeting room spacesTake any requirements at the time of the booking and schedule as appropriate (Set up etc)Follow up bookings 48 hours in advance to reconfirm the bookingBook any catering as requiredFollow up the caterers and process invoices to the BU cost centreManage the set up and knock downOthers:Proactively review workplace systems/processes to innovate and continuously improve the customer journey and workplace experiencePerforms other duties as requested by your direct managerProvides relief services during leave and overload periodsBackground and ExperienceStrong experience in Front of house roles in Legal, Hospitality or Airlines in a customer service roleProfessional verbal and written communication skillsAbility to multi-taskAble to demonstrate a common-sense approach to problem solvingExperience supervising a team with direct reportsQualifications:Minimum completion of Higher School CertificateMinimum Certificate III in Hospitality preferredAustralian Citizenship requiredCurrently hold or must be willing to obtain security clearanceWhy join Cushman & Wakefield?As one of the leading global real estate services firms transforming the way people work, shop and live, working at Cushman & Wakefield means you will benefit from:Competitive salary and opportunity for career progression4 weeks annual leave a year (pro rata for part-time employees)Being part of a growing global companyA supportive and flexible environmentWe have a vision of the future, where people simply belong.That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us!We ensure DEI is part of our DNA as a global community - it means we go way beyond just talking about it - we live it. If you want to live it too, join us.We are committed to keeping you, our workplaces and our client spaces safe & healthy.
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