Get AI-powered advice on this job and more exclusive features.Do you have a passion for construction? We are looking for a Contracts Administrator to join our team in Altona.Bullet PointsWork amongst a supportive teamBe a part of a leading insurance companyGreat employee benefitsPrimary Purpose:Assist with administering jobs from contract signing to invoicing, ensuring all processes are adhered to, whilst providing administrative support to Construction staff.Contract AdministrationSelect the most appropriate contract template to be used on new projects.Obtain title searches and any other information required to administer building contracts.Administer and send building contracts to customers for execution with associated documentation.Follow up contracts regularly, as required, and ensure contract queries are answered in a timely manner.Ensure home warranty insurance is obtained in accordance with legislative requirements.Submit completed variations (prepared by others) to clients for review. Upon approval, ensure variations are executed correctly and home warranty insurance is amended accordingly.Assist Site Supervisors and/or Project Managers with council permit documentation as required.Job File ManagementEnsure job details are kept up to date on authorized projects, including contact details, addresses, filter tags, assigned staff members, correct statuses, history notes, etc.Ensure “approved”, “pending” and “rejected” estimates are kept up to date at all times.Compile notes during scheduled “WIP” meetings and update all stakeholders as required.Handle incoming calls and queries and communicate with relevant staff members, including participating in a rotation of frontline call/email monitoring as required.Review “Works Complete” status to ensure all requirements are adhered to and invoicing can occur without delay.Review pending job statuses regularly, as directed by Management, to avoid project delays.Maintain service levels under times of increased work volume, particularly during major events/storms.Adhere to strict KPI’s set by management.Carry out administration and ad-hoc tasks as required.Stakeholder RelationshipsKeep our clients, customers and related stakeholders up to date at all times with regards to repair progress and respond to queries with diligence and professionalism.Ensure consistent, informative and relevant communication with all stakeholders.Assist with resolving client issues, in consultation with the Site Supervisor or Project Manager, to ensure a satisfactory outcome for our client.Record complaints on the feedback register and close once resolved.Work with clients, customers and suppliers to develop and maintain harmonious professional relationships for the benefit of all stakeholders.Promote company values, policies and procedures.FinanceRequest invoices to be raised and sent to clients in accordance with client invoicing requirements, ensuring all costs are reconciled.Ensure progress claims are sent to clients as required.Ensure deposits are collected prior to starting work.Assist with aged debt as required.Typical Qualifications and Personal AttributesA business management and/or administration related background or tertiary qualification is essential.Previous experience in a similar role with a construction company is an advantage.Strong understanding of domestic and commercial insurance industry and procedures is an advantage.Intermediate experience in Microsoft Office suite essential with additional experience in a workflow system an advantage.Initiative and strong organizational skills.Willingness to adapt and be flexible.Strong time management skills, including the ability to work under pressure and adhere to strict KPI’s.A customer-focused approach to work.Strong written and verbal communication skills.Ability to learn new I.T. systems quickly.Seniority levelNot ApplicableEmployment typeFull-timeJob functionCustomer Service and OtherIndustriesBuilding Construction and Insurance
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