To provide a high level of customer service, regardless of an individual’s access needs, improving the customer experience of patrons and spectators.
Duration: This is a temporary position between 30 July – 23 August 2025. Your normal working week is a minimum of 38.5 hours between 18:00-00:00 Monday to Friday and 15:30-00:00 on Saturdays, although you may be required to work in excess of this.
There will also be an opportunity to work additional dates over the Castle Concerts period (3-13 July 2025).
Key Duties and Responsibilities:
1. Provide wheelchair pushing assistance to guests, and assistance to guests who have additional needs in a friendly and engaging way.
2. Carry out welfare and accessibility procedures as outlined in the Event Management Plan.
3. Be able to confidently assist customers with varying levels of physical and mental conditions while maintaining a positive demeanour.
4. Confidently use radios to communicate with colleagues.
5. Understand the security and safety plans and their role in it.
6. Carry out pre-event security checks to ensure the site is safe prior to occupation.
7. Be familiar with the layout of the site and assist the audience by giving directions to facilities.
8. Investigate any disturbances or incidents, reporting any issues to supervisors.
9. Deliver the Personal Emergency Evacuation Plan (PEEP) for access customers.
Essential Criteria:
1. Have experience working with vulnerable individuals, or people with additional needs.
2. Must be able to lift, squat, stoop, push, stand, and bend throughout the course of a shift.
3. Must be able to lift, carry, and/or hold 75lbs or more.
4. Have a professional and caring nature for the challenges faced by our customers with varying levels of physical and mental conditions.
5. Have a positive demeanour – able to remain calm, helpful, and work well in a high pressure, high demand role.
6. Over 18 years of age.
Desirable Criteria:
1. Experience in theatre or other entertainment venues.
2. Experience in a customer care environment or public facing role.
3. Experience in healthcare or other carer role.
4. First Aid.
The successful candidate will be kind, patient, well-spoken, and have a passion for making events more enjoyable for those with additional needs.
Based at: The Edinburgh Castle Arena
Rate of pay: £12.60 per hour
Please visit our website for the full role description and details on how to apply!
The deadline is Sunday 30 March 2025 at 23:55.
TAGGED: Festivals / Music / Traditional Arts / Cultural Tourism
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