We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia. We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.We are Vicinity.Role purposeThe key purpose of the Assistant Operations Manager role is to support to the Operations Manager in the maintenance of the centre to maximise customer and retailer satisfaction, whilst assisting in the day to day running of the centre to ensure it is maintained to the agreed standards that s which help bring the Vicinity brand to life.Key AccountabilitiesAll elements of the annual performance cycle are completed by the due date (including goal setting, mid-year reviews, EOY conversations)Regular 1:1’s, team meetings and development conversations conducted - minimum monthly cadencePerformance issues are managed in an effective and timely mannerQuarterly development conversations conducted with all team members100% of compliance training is completed on time for teamAll health and safety, risk and compliance requirements are delivered across the teamEffective management of budgets as per forecast with demonstrated focus on managing costDemonstrated commitment to building own capability as a people leaderExperience & CapabilitiesESSENTIAL EXPERIENCE (what you have done)You will have previous experience in a similar role, ideally within shopping centre facilities managementYou will have a proven track record for building and maintaining strong relationships in order to deliver positive outcomes, along with your ability to collaborate effectively with your team.CRITICAL KNOWLEDGE (what you need to know)You will be known for your solid technical knowledge of building operations and legislation, including regulatory compliance, contractor management capability and workplace health & safety (WH&S) gained through your background in construction and shop-fitting (or similar).You will have strong project management skills and an understanding of managing project costs would be beneficialCAPABILITIES (what you can do)Strong verbal and written communication skillsCustomer service skillsAbility to work as a part of a team and develop/maintain strong relationshipsYou are proactive, organised and efficient in everything you doYou are a quick learner, adaptable and open to new challengesPERSONAL ATTRIBUTES (who you are)You consistently demonstrate and role model the behaviours that bring the Vicinity values to life:Respect:We listen to and acknowledge each other's viewsWe have difficult conversations with careIntegrity:We back our words with the right actionsWe do the right thing, no matter the situationCustomer Focus:We nurture a genuine connection with our customersWe consider customer needs when making decisionsCollaboration:We invite the right people to the tableWe balance consensus with decisive actionsExcellence:We always strive to improveWe share our challenges and celebrate the winsWhy Vicinity? Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:Flexible working options Birthday leave & purchased additional leave$1,000 worth of VCX securities rewarded for eligible team membersInternal mentoring programGenerous Parental LeaveWe live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect. At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.Our people and our Employee Advocacy Groups (Gender Balance, Cultural Diversity, Disability & Access and Pride & Allies) actively build community and provide allyship within Vicinity. If you’d like to speak to someone to understand what it’s like firsthand to work here, please reach out to our Talent Acquisition team.We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:Email: talent.acquisition@vicinity.com.auPhone: +61 3 7001 4000 (request to speak to our Talent Acquisition team)Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.