See yourself being part of a large, transformational change?This could be the role for you!At Iress, we make things happen We believe technology should help people perform better every day.Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level.More than 10,000 businesses and 500,000 people use our software, from the world's most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers.Iress is one of Australia's largest technology companies and employs more than 2,000 people across Australia, The United Kingdom, Africa, Canada, France, New Zealand and Asia.Build your career at Iress!To help drive quality outcomes for Iress clients and enable engineering teams by providing capabilities focused on the supportability and reliability of Iress software (including AWS and Exchange).The role ensures both engineering and operationally focused teams work seamlessly as one combined, end-to-end product engineering team.The role must demonstrate an ability to work with external client's engineering teams supporting a complex mix of software, clients and delivery outcomes.The role requires an ability to work with a diverse range of internal and external technical & engineering teams, to ensure a highly reliable, automated product engineering & operational capability exists.Some of the awesome things you'll be involved with: Contribute, support and deliver on tasks, activities or functions for the ongoing access to the Iress tech environment Strong focus on enabling speed, scale and quality, supporting Iress clients, both internal and external Engineering teams Drives increased automation throughout Operational Engineering activities and remove "hands-on" work, driving an effective efficiency outcome Ensures existing clients and solutions continue to operate effectively Ensures software, network and any relevant technical changes are correctly migrated to Production Monitor Iress systems for alarms and outages, and take appropriate action in line with Iress guidelines Define, promote and support the team methodologies and processes and actively participates in the continual improvement of these Provide after-hours emergency on-call rotational support (including weekends and public holidays when required).Finding better ways of doing things, with a view to the future and technology delivery trends.Participates in defining the future state of Support Engineering and considers the wider technology environment when making changes toward this state What you will bring: Experience working with cloud platforms (AWS) A proven track record in providing Production support for mission-critical applications A working knowledge of CI/CD tools (i.e.Buildkite) Have a good understanding of Window-based and Linux-based software Working experience in databases (e.g.PostgreSQL, SQL Server, Oracle) Engineering and scripting skills (e.g.Bash, Python, C#, Kotlin) Infrastructure management software (e.g.Terraform, Cloud Formation) Config management software like (e.g.Ansible, Puppet, Chef) Communicates positively and confidently at all times, internally and externally relevant, valuable information Has an ability to relate effectively and positively with all people at all levels within Iress Creates loyalty, trust and following Capable of contributing to broader business conversations beyond operational engineering and technology Solicits the involvement of others to build a sense of ownership and engagement Must have the confidence to act quickly and decisively Can empathise with people and clients appropriately and use that empathy in effective decision making Has a keen interest in technology, automation and software engineering Why work with us?8 additional paid days per year to extend your weekends Hybrid working Generous cash bonus for every successful referral Starting school leave - 8.5 days of leave to assist your children with the transition to school Up to 26 weeks' paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work 3 days' paid leave per year to participate in charity initiatives Discounted health insurance premiums Access to learning and development programs through Udemy Iress is committed to fostering a welcoming and inclusive culture.We strongly believe that diversity is what makes our teams and our products succeed.Our people have different experiences, skills, perspectives and beliefs and everyone's uniqueness is valued and celebrated.Our hiring decisions are never based on sexual orientation, race, gender identity, religion, disability, citizenship, marital or family status and age.Even if you feel you don't meet all of the requirements of the role, we would still like to hear from you!We're also proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace.For more information about what we do, our people and values, please visit our website - https://www.iress.com/join-us/careers/ #LI-Hybrid Employment Type Employee Time Type Full time