Job Description:
We are seeking a dedicated and hands-on customer service/admin professional to join our team at our busy hearing clinic in Dandenong, VIC.
About Us:
Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We are passionate about helping people enjoy a better hearing experience so they can stay connected to the world they love.
Responsibilities:
* Welcome clients and manage their experience for optimal outcomes
* Schedule and confirm appointments for clients
* Provide administrative support to Clinicians (Audiologists/Audiometrists)
* Efficiently manage the day-to-day operations of our clinics
* Learn and competently use a range of software and applications
Requirements:
* Possess a passion for delivering an amazing client experience
* Demonstrate great communication and active listening skills
* Show resilience, self-motivation and lots of energy
* Exhibit excellent organisational and time management skills
* Show ability to work autonomously and effectively within a team
* Focused on results and the best possible outcomes for both our clinic and our clients
* Have an interest in learning about features and basic repair/maintenance of hearing aids
* Prior experience in customer service/admin is preferred
Benefits:
* Competitive remuneration package including base salary plus monthly performance bonuses
* Salary packaging options
* Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
* Generous employee discounts on Sonova Products for yourself and your family
* Online Wellbeing Centre & Employee Assistance Program (EAP)
* Access to the LinkedIn Learning Platform
* Opportunity to grow and develop in your role and beyond
* A values driven and people-centered culture
* Being part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
* A genuinely rewarding role with purpose and meaning