Benefits:Dental insuranceEmployee discountsHealth insuranceOpportunity for advancementPaid time offTraining & developmentTuition assistanceVision insuranceBlack and White Coffee team is seeking winning personalities to join the team in the RDU Airport!As the FOH Supervisor, you will play a key role in ensuring the smooth operation of our fast/casual restaurant inside RDU Airport. You will oversee the front-of-house (FOH) operations, supervise and lead the FOH team, and maintain excellent guest service standards. Your primary goal will be to create a positive dining experience for our guests while upholding the restaurant's policies and procedures.Reports to: Restaurant Management TeamResponsibilities:Advancing the Grove Bay Mission Statement and Core ValuesDelivering exceptional hospitality to all guestsUpholding all core Standard Operating ProceduresCoaching in the moment of hourly team membersTraining and development of new team membersHandling any guest issues that arise in a respectful mannerFollowing all opening and closing proceduresCash handling following Grove Bay SOPAbility to expedite in adherence with the Grove Bay SOPStrong understanding of all operational systems – Toast, OpenTable, R365Maintaining cleanliness and sanitation of the restaurant – ensure the restaurant is showroom ready at all timesMust work a minimum of six hours during the Supervisor shiftQualifications:Must be an A Player and endorsed by Management Team, Director of Operations, and Training DepartmentMust have worked within venue or other Grove Bay restaurant for minimum of 4 months PriorSupervisor experienceMultiple language abilities a plus; fluency in English is requiredSkills & Knowledge:Strong attention to detail and focus on process excellenceAbility to learn and bring "out of the box" ideas to the teamGenuine enthusiasm and aptitude for serving peopleExcellent verbal and written communication skillsMust possess strong communication and listening skillsDemonstrates strong problem-solving skills through the ability to diagnose and implement solutionsAbility to set and meet deadlinesSuccessful completion of Grove Bay's training program, including all EdApp training contentCertifications:Food and Alcohol Safety training (ServSafe)Physical Demands:Ability to move throughout the venue during shifts (standing, walking, kneeling, bending) for extended periods of timeAbility to sit for extended periods of timeAbility to make repeating movements of the arms, hands, and wristsAbility to express or exchange ideas verbally and perceive sound by earManual dexterity, hand-eye coordination, and ability to work with hand above shouldersAbility to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 poundsAbility to turn or twist body parts in a circular motionAbility to tolerate exposure to heat, cold, chemicals, and loud/noisy environmentGrove Bay Concessions is an E-Verify and equal opportunity employer; you must show proof of eligibility to work in the U.S.
#J-18808-Ljbffr