Renowned for our refreshingly local, down-to-earth experiences.Incredible team member discounts from your first day on-the-job.Up to 50% off stays at EVENT hotels – Rydges, QT, Atura, JUCY Snooze and more.$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.Awesome winter and summer savings and discounts at Thredbo.Rapid career growth opportunities through our EVENT network.Local community involvement, volunteering and charitable giving.Australia and NZ's largest and most diverse experiences company.About the RoleAre you ready to step into a pivotal leadership role where no two days are the same? We're on the hunt for a passionate and dynamic Hotel Duty Manager to join our team in a full-time capacity. This role is the heartbeat of our operations, coordinating and overseeing the hotel's smooth running in the absence of senior management. You'll play a key role in ensuring exceptional guest experiences, driving team performance, and maximising operational success. With a 7-day roster and varied shifts, this is your chance to lead by example in a vibrant hospitality environment.
Key Responsibilities• Train and mentor the team to maintain hotel standards and values• Coordinate seamless group arrivals and curate memorable experiences for VIPs and returning guests• Be the communication hub between all departments, ensuring a well-synced operation• Proactively manage customer complaints, guest issues, and incidents with professionalism• Make our guests feel at home by promptly addressing their requests with care and attention• Lead and elevate the guest experience journey, ensuring every touchpoint delivers exceptional service quality• Drive revenue growth through incentive programs and operational excellence• Jump into action across food and beverage outlets or valet parking when needed• Provide first-response assistance in emergency or medical situations• Regularly inspect hotel premises to ensure top-notch security and safety standards
Skills and Experience• Proven experience in a supervisory or management role within a hotel environment• Strong leadership skills with the ability to motivate, manage, and train staff• Proficiency in OPERA or similar property management systems• Confidence in cash handling and processing financial transactions• Exceptional ability to build and maintain client relationships• Impeccable professionalism, organisation, and time management skills• Outstanding verbal and written communication skills• Keen attention to detail and a commitment to quality• Polished personal presentation and grooming standards• A valid driver's license (manual preferred but not essential)• Desirable: RMLV and RSA certifications
Why Join Us?This is more than just a job – it's an opportunity to make your mark in the hospitality industry. With every shift, you'll have the chance to lead, inspire, and deliver excellence. If you're passionate about creating unforgettable guest experiences and thrive in a fast-paced environment, we'd love to hear from you.
About the BusinessRydges South Bank is part of EVT (Entertainment, Ventures, Travel), a proudly Australian-owned company with over 100 years' experience in hospitality, entertainment and leisure in Australia and New Zealand. Our venues stretch from Perth to Sydney to Queenstown with each venue locally inspired, just like our team, our customers and you. We're for making the day better, we include, we nurture talent and promote internally.
Rydges South Bank is a highly-regarded 4.5 star, award-winning hotel boasting 304 rooms and suites, multiple food and beverage outlets, and conferencing facilities. The hotel is located on Grey Street in South Bank neighbouring the Brisbane Convention & Exhibition Centre.
Our core values are Empowerment, Possibilities and Community. These pillars form the foundation of our purpose, which is to make each day better for our customers, our team, the community and… ourselves!
If you're interested in keeping up to date with all available positions across EVT, including cinemas, hotels and Thredbo, you can sign up for our weekly job alerts here www.evt.com/elevate/careers.
We believe in peace of mind travel. For us, that means connectivity, quality and comfort. We know you have people to see and places to go, that's why our hotels and resorts are located in prime positions: city hearts, business centres and inspired natural retreats.
With everything you need, right where you need it, at Rydges we've perfected simple comforts. So when you've finished exploring, negotiating, debating and discovering – we'll be ready to help you rest up and unwind.
Welcome to Rydges
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