Hearing Australia is a trusted leader in the hearing industry. Working across the country, we support and empower people by providing hearing health when and where they need it.Customer Support Officer – Port Macquarie Want to improve the lives of Australians, no matter who they are? Join us and build a career and future you'll be proud of.Your opportunity As a Customer Support Officer, you'll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you'll also love the feeling of helping children and adults who need us. Here's how you'll do it:Providing an exceptional customer experience where customer needs are understood, appropriate services offered, and client questions are answeredUndertake outbound call activities focusing on segmented client groupsContact existing clients by telephone to discuss their hearing needs and book them into an appointment. Negotiate a future contact point for customers not currently ready to make an appointmentDevelop brand awareness of Hearing Australia's products by actively marketing Hearing Australia through phone contact with clients and prospective clientsAppointment programming - Book clients into a scheduled appointment diary and provide details to clients of appointment particulars (time, location)Performing accurate and comprehensive client database and record keeping activitiesRecord detailed client responses to the campaign, product or service offeredEnsuring compliance with all relevant privacy, health data and security legislationWhat you'll bring Previous experience in a customer service roleUnderstanding of administration processesWillingness to learn and develop skills and knowledgeListening abilityProficiency in standard computer applicationsPrior knowledge/experience in Customer Service or services sector highly advantageousPrevious experience in sales, customer service or in a Call Centre – desirable but not essentialWhy Hearing Australia? There's so much to love about a role with us. But our people say there's three things that set us and their careers apart. They're about:?How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you'll know you're making a contribution that really means something.?Who we work with: Here, you'll support and empower clients of all backgrounds. That's what drives our teams and what makes them so special.?Where we're going next: As our industry evolves, we're committed to learning and improving what we do and how we do it, and building an organisation where everyone can thrive.What does that mean for you? As Customer Support Officer, you'll know that every day, your work is helping children and adults who need us. You'll also enjoy a range of benefits, including:Additional 2 rostered days off each month for our full-time team membersAttractive salary package includes a generous 15.4% superannuationFlexible work arrangement opportunities to support work, personal and familyWe will require the successful candidate to be willing to have a Police Check conducted (we pay), a current driver's licence and must have rights to work in Australia.Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We are passionate about building a diverse and inclusive culture from within.We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply. #J-18808-Ljbffr