Our client is a market leader in their industry, renowned for their innovative solutions and commitment to delivering exceptional service.
With a strong presence in the industry and a reputation for excellence, they pride themselves on fostering a collaborative and dynamic work environment.
As the Customer Service Team Leader, you will play a pivotal role in leading and supporting a team of six Customer Service Representatives.
Your focus will be to ensure the delivery of exceptional customer experiences while driving team performance and maintaining operational efficiency.
This role requires a hands-on leader who thrives in a fast-paced environment and is passionate about motivating and developing a high-performing team.
Key Responsibilities: • Lead, coach, and mentor a team of six Customer Service Representatives to achieve individual and team KPIs • Monitor and manage daily team operations to ensure timely and accurate responses to customer enquiries • Handle escalated customer issues and complaints, ensuring prompt and satisfactory resolution • Analyse team performance and prepare regular reports for management • Collaborate with internal departments to streamline processes and improve customer outcomes • Drive a positive and inclusive team culture, encouraging continuous improvement and professional development About You: • Previous experience in a leadership role within a customer service environment • Strong communication and interpersonal skills • Proven ability to manage and motivate a team to achieve performance goals • Excellent problem-solving skills with a customer-focused mindset • Proficiency in using SAP and Microsoft Office Suite • Ability to work under pressure and manage competing priorities effectively Benefits of the Role: • WFH 1-2 days a week – following 6-month probation period • Onsite Parking • The chance to work with a leading industry brand • FREE Onsite Coffee To apply online please click on the appropriate link and send your resume in WORD format.
Alternatively, for a confidential discussion please contact Todd Elliott on 03 9535 2111.