About Bendigo Bank
We're a bank like no other, and neither should you be just an employee.
As a Personal Banker (Customer Relationship Officer), you'll deliver exceptional experiences by meeting customers' end-to-end banking needs.
Your Key Responsibilities:
1. Deliver Win-Win Solutions
o Develop expert understanding of customers' goals and design solutions that meet their needs, objectives, and interests.
2. Stay Ahead of the Curve
o Educate and support customers with digital literacy and online banking needs as we innovate our offerings.
3. Guide Customers through Lending Solutions
o Explore tailored personal loans and credit card options to help customers achieve their goals.
4. Be a Lifelong Learner
o Bring your brilliant mind and we'll support your career growth through on-the-job training and learning opportunities.
5.
About the Role
This is a permanent, full-time position located in Community Bank Numurkah.
What You'll Bring:
1. Exceptional Customer Service
o A proven ability to achieve sales results through solutions that meet customers' needs.
2. Confidence in Communication
o Confidence in communicating with new and existing customers face-to-face and over the phone.
3. Relationship Building
o The ability to quickly build relationships and rapport with customers and colleagues.
4. Understanding Our Bank
o Eagerness to understand and share what makes us different.
5. Collaboration
o Drive for collaboration and a commitment to teamwork.
6. Consumer Lending Experience
o Prior experience in consumer lending is a plus but not essential.
Our Community Banking Model
We operate on a shared revenue model based on 'profit-with-purpose', where profits are reinvested directly into the communities that create them.
Our branch staff are actively engaged in community events, supporting small businesses, and addressing community needs.
Why Work with Us?
1. Make a Big Impact
o Know your work benefits customers and communities we serve.
2. Be Valued
o Join a team that values you and promotes diversity.
3. Career Opportunities
o Achieve career growth and flexibility in a supportive environment.
Benefits
1. Health and Wellbeing Support
o Discounted gym memberships, private health insurance options, and Employee Assistance Program (EAP).
2. Lifelong Learning
o Access to corporate university BEN U for career development.