Join Australia's Leading Roadside Assistance & Towing Provider!Join Nationwide Group (NWG), Australia’s largest provider of emergency roadside assistance, towing, transport, and storage solutions! As a trusted partner of RAC, we operate 24/7, 365 days a year, ensuring safety, reliability, and integrity in everything we do. With over 700 team members and 400+ dedicated drivers, we partner with government agencies, law enforcement, and major automotive clubs to keep Australia moving.We are looking for a highly organised and detail-oriented Operations Coordinator to oversee Patrol and Van audits, staffing levels, and performance standards, ensuring seamless daily operations.What You’ll Do:Monitor & Optimise Performance – Track Patrol performance & KPIs, proactively addressing shortfalls and notifying management of any potential gaps.Manage Scheduling & Compliance – Oversee RAC scheduling requirements, ensure compliance with auditing standards, and coordinate vehicle preparation, including registrations and equipment setup.Investigate & Resolve Issues – Handle roadside complaints professionally and efficiently, ensuring customer satisfaction and continuous operational improvements.Support Management & Daily Operations – Provide on-call assistance on a rotational basis, maintain records and systems, and contribute to various ad hoc projects.Drive Collaboration & Leadership – Build strong relationships with internal teams and conduct regular operational meetings with RAC representatives.What You Bring:Administrative Expertise – Proven experience in record-keeping, system management, and compliance auditing.Problem-Solving Mindset – Ability to analyse issues, identify solutions, and implement effective strategies.Strong Communication & Leadership – Ability to build relationships, influence stakeholders, and support management decisions.Time Management & Accountability – Ability to juggle multiple priorities while maintaining efficiency and quality.Technical & Compliance Knowledge – Understanding of KPIs, scheduling, vehicle operations, and industry standards.Why Join NWG?Be part of a trusted, industry-leading organisationCareer growth & professional development opportunitiesWork with a supportive team & experienced leadersEmployee benefits program – including accommodation & insurance discountsFree onsite parking & employee assistance programsIf you’re looking for a stable, fulfilling career with a company that values its people, we’d love to hear from you!How to applyTo APPLY, please submit your resume and cover letter.Successful candidates will be required to undergo a police check.Nationwide Roadside Services is a smoke free workplace.No recruitment agencies please.Please note only shortlisted applicants will be contacted.About Nationwide GroupNationwide Group is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia. Over 600 Nationwide representatives provide services in Victoria, New South Wales, Queensland and Western Australia. We are proud to keep Australia moving. We're here to deliver Australia's most trusted roadside and transport solutions.We believe in:Innovation - seek to create a better way.Accountability - own it, see it through.Courage - challenge yourself and others to grow
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