Medilaw Brisbane City, Queensland, Australia
2 weeks ago Be among the first 25 applicants
Company Description
MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, Medilaw is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.
We are seeking an enthusiastic and driven Customer Services Officer with prior experience as medical practice receptionist/administration or skilled customer service administrators with contact center experience who might be seeking a change.
Job Description
Responsibilities will include but are not limited to:
* Liaising with customers to plan and implement agreed services
* Scheduling of appointments
* Maintaining busy inboxes, with queries, appointments, and non-appointment services
* Providing administrative and operational support to consultant practitioners
* Providing information and advice to customers, or prospective customers
* Undertaking other tasks assigned to the Customer Services team, and supporting the greater team in general
To be considered for this role you will have:
* Demonstrated ability to provide excellent customer service
* Excellent verbal, written, and interpersonal communication skills
* Demonstrated ability to work independently and within a group environment
* A personal approach which is enthusiastic, friendly, and helpful
* Strong prioritization skills while maintaining a level of flexibility
* Attention to detail is a must
* Computer literacy, with proficiency in Microsoft Office (Word/Excel)
Medilaw offers an exciting and fast-paced team environment where client focus, team spirit, drive, and respect are key features. Ours is a growing business and opportunities abound for talented performers.
Why join us?
* Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel), Novated Leasing, Salary Packaging, Employment Assistance Program, Paid Parental Leave & Purchased Leave.
* Employee Referral Program – Be rewarded for successfully recommending great talent.
* Thorough induction, ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses.
You are welcome here.
Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills, and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers, and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Medical Practices
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