About Tritium Join Tritium, a leader in advanced DC fast charging infrastructure for electric vehicles.
Recently acquired and revitalised under new ownership, Tritium is dedicated to leading the charge in the evolving EV industry. Our state-of-the-art technology empowers public and fleet customers to charge their electric vehicles seamlessly, anywhere and anytime, accelerating the global transition to sustainable transportation.
As we embark on this new chapter, we're seeking passionate individuals to join our mission of electrifying transportation. At Tritium, you'll find a collaborative culture that values creativity, teamwork, and individual excellence. Our commitment to innovation, sustainability, and strong partnerships drives us to deliver a superior charging experience.
If you're ready to help shape the future of sustainable transportation and make a meaningful impact, explore our career opportunities. Join Tritium and be a part of the transformation in the EV charging industry.
About the role This position reports directly to the Head of Technical Support – APAC and Middle East at Tritium Power Solutions Pty Ltd and is based in Brisbane. The Technical Support Specialist is responsible for supporting clients as well as working closely with Technical Support Engineers.
Responsibilities Key responsibilities for this role include, but are not limited to:
Professionally investigate and resolve customer concerns. Manage competing priorities to help maintain customer satisfaction. Achieve expectations for all defined performance and quality metrics. Consistently maintain a positive attitude towards our customers. Contribute to project teams as assigned. Escalate customer complaints to Management as appropriate. Inform CSE's of Case information and keep customers informed of order progress Effectively evaluate inbound transactions to ensure accurate assessment and best resolution, for each situation, is provided to the customer. Desirable Experience Degree qualified Experience in Customer Support and Project coordinationAffinity with SalesForce and Oracle systems.Experience in MS OfficeEvent planning skillsAn understanding of and commitment to Customer SatisfactionA willingness to learn and grow in a fast-paced ever changing industryExcellent communication and interpersonal skillsAn affinity with technology and a commitment to our vision for e-mobility and renewable energyExcellent prioritization skills and ability to multitaskFocus on time managementAttention to detailEnvironmental, Health & Safety requirements ln the interest of personal safety, ail employees have an obligation to:
Comply with all safe work practices, rules, procedures and instructions with the intent of avoiding injury to themselves and others, damage to plant or equipment and environmental pollution.Take reasonable care for the health and safety of themselves and others.Wear personal protective equipment and clothing where required.Comply with any reasonable direction given by Management for environmental, health and safety.Not misuse or interfere with any environmental or health and safety equipment provided.Report all near misses, accidents and incidents on the job immediately.Report all known or observed hazards to their Supervisor or Manager immediately.The purpose of these rules is to clearly set out the fundamental ground rules that everyone is expected to follow to ensure a safe and healthy workplace for all. This will assist us to achieve our goal of zero harm to employees, contractors and visitors within our workplace.
What's on offer Our people are our most important asset. We want to change the world for the better and we need you to do it. We invest and nurture our talent, enabling you to succeed and achieve your full potential. Other benefits include:
Competitive salary packageA diverse range of learning opportunities and career pathsSupportive and friendly team with regular social eventsCareer growth and developmentFree employee assistance programNovated LeasingUtilise our secure bike storage and shower facilities offered on siteOn-site parkingFree EV chargingTritium is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Tritium welcomes the opportunity for applicants to share their unique talents, backgrounds, and expertise to create exceptional outcomes.