Service Desk Analyst (AE10481) Canberra, Australia
Salary: AUD50 - AUD62 per hour + All Client Fees Disclosed
* 4 + 12 + 12 month contract - NV1 clearance required
* Basic user training - Win 10 and O365 System Administration
Our client, a large Federal Government department based in Barton, ACT, requires a Service Desk Analyst for a 4 + 12 + 12 month contract.
Duties
* Assist with Incident management and request fulfilment.
* Address and resolve basic incidents and requests received via phone, email, and our ticketing systems.
* Queue management via the department’s service management tool.
Selection Criteria / Skills required
* Win 10 and O365 System Administration
* Basic user training
* Application Support including Office 2016
* Knowledge Base Development
* Responsibility for compiling and troubleshooting issues before progressing to Tier 2/3 teams.
To apply for this SDA opportunity, please click the Quick Apply button to forward your CV to Andy at the Recruitment Hive.
Please note our internal Job ID is AE 10481 and this RFQ closes on the 19th of Feb 2025.
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