About the role
NewsXpress Cairns Central is seeking a motivated and experienced Retail Manager / Retail Supervisor to lead our retail operations in Cairns, Queensland. As the Retail Manager, you will be responsible for overseeing all aspects of our store's daily activities, driving sales and ensuring exceptional customer service. This is a full-time role within our dynamic retail team.
What you'll be doing
* Manage and supervise the retail store team, including scheduling, training and performance management
* Develop and implement strategies to boost sales, improve operational efficiency and enhance the customer experience
* Monitor and analyse store performance data to identify areas for improvement and optimisation
* Ensure compliance with all relevant policies, procedures and legal requirements
* Liaise with head office and other stakeholders to support the overall business objectives
* Foster a positive, customer-focused culture within the store
What we're looking for
* Extensive experience in retail management or supervisory roles, preferably within the consumer products industry
* Proven track record of driving sales growth and improving store performance
* Strong leadership and people management skills, with the ability to motivate and develop a team
* Excellent customer service orientation and problem-solving abilities
* Familiarity with retail operations, inventory management and performance reporting
* Strong communication and interpersonal skills
* The ideal candidate will need to manage, including but not limited to, product mix including newspapers, magazines, cards, gift wrap, stationery, and lottery products,
* Plan to introduce service offerings and while maintaining strong customer relationships
* Oversee the complete retail operations of the newsagency, including managing core product lines (newspapers, magazines, cards, stationery, and lottery products), setting pricing strategies, and maintaining optimal stock levels through the "sale or return" system.
* Drive financial performance by developing budgets, analysing sales data across multiple revenue streams, and identifying opportunities for growth, particularly in high-margin gift lines and additional services (dry cleaning, transport tickets, parcel pickup).
* Inventory management
* inventory planning, stock orders, write offs, returns, and credit notes.
* Build and maintain strong relationships with publishers, suppliers, and customers while ensuring compliance with publisher contracts and retail regulations.
Manage
. New Supplier development including contracts, performance and price negotiations
* Implement sales & marketing strategies to maximize repeat trade, coordinate new product lunch & promotional activities, initiate & promote online sales & marketing, and continuously adapt the product mix to meet community needs and market trends.
* Manage daily operations
* customer service management, conflict management, roster management, store opening and close hours, and stock level management.
* Manage accounts
* reconciliations, banking and account payables
What we offer
At NewsXpress Cairns Central, we are committed to providing our employees with a rewarding and fulfilling work experience. As part of our team, you'll enjoy a competitive salary, opportunities for career development, and a range of benefits including staff discounts and a supportive work environment.
About us
NewsXpress Cairns Central is a leading retailer of convenience products and services in the Cairns region. With a strong focus on customer satisfaction, we strive to provide our community with a seamless and enjoyable shopping experience. As part of the NewsXpress network, we take pride in our reputation for excellence and innovation.
If you're ready to take the next step in your retail management career, we encourage you to apply now.