- Competitive Salary up to $80,000- Flexible Work-from-Home Options- Convenient Western Sydney Location with On-Site ParkingAbout your next opportunityAt West Technology, we are excited to collaborate with a renowned business, one of the largest family-owned companies in Australia and New Zealand.Recognized as a Top 10 Best Place to Work in Australia, this company boasts a vibrant culture and an inclusive, welcoming work environment.About your new roleUnder the guidance of the Product Manager, you'll step into a specialised position providing level 1–2 support across IoT hardware and Azure-based IoT software platforms.Primary tasks will include:•Facilitating onboarding, activation, and decommissioning of IoT devices.•Offering technical support and troubleshooting for Azure-based platforms and IoT devices.•Efficiently managing support tickets, ensuring timely follow-up and escalation.•Providing user training on the utilization of IoT devices.•Keeping support documentation and procedures up-to-date.About your experience:•2+ years of experience in level 1/level 2 service desk roles.•Proficiency in managing support tickets, with a focus on follow-up and escalation.•Exposure or experience with SharePoint, BI frameworks, and API frameworks.•Excellent verbal and written communications skills.•Strong analytical and troubleshooting skills.•A customer service-oriented mindset.What's in it for you?•Competitive salary, up to $80,000•Enjoy a highly flexible WFH policy for an optimal work/life balance.•Convenient Blacktown location with on-site parking.•Enhance your career by adding a great company to your CV!