Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team.Typically within 2-5 years of experience.Victoria Police was established in 1853.It provides policing services to the Victorian community 24 hours a day, seven days a week, working to keep more than 6 million Victorians safe.Police officers and Protective Services Officers (PSOs) are supported in their roles by public service professionals who work as administrators, managers, and specialists in a range of …About the roleAbout The RoleAs a Product Specialist for Radio Services, you have the key role of maturing the product management capability and management of Victoria Police's radio fleet of 13,000 radio devices.You will also have the crucial role of leading a team, setting and upholding delivery, and championing our agile ways of working .…What you'll be responsible forQuery HandlingAddress and resolve queries, questions, and problems to ensure positive customer outcomes and experiencesQuery Handling (online / live chat)Address and resolve queries, questions, and problems via online platforms to ensure positive customer outcomes and experiencesSkills you'll needWrites in a clear and structured format to convey information and ideas effectively to a target audienceService orientationActively seeks and develops strategies to help key stakeholdersVerbal communicationSpeaks clearly to convey information effectively to a target audience #J-18808-Ljbffr