Tweed Heads NSW
* Interested in a Monday – Friday 5 work week. No weekends
* Are you a natural at customer service
* Guaranteed weekly base earnings plus healthy commissions and a car on offer
We are currently recruiting for a Service Advisor to join the team at Southport Mazda.
What the role entails:
* Providing the ultimate customer service experience to our clients face to face
* Building and maintaining positive customer and employee relationships
* Maintaining regular contact with our customers to provide updates
* Communicating with internal department teams to make sure all vehicles are completed and ready on time for our customers as promised
* Handling customer concerns and complaints with prompt solution based outcomes
* Eagerness to learn and grow, while being humble when mistakes are made
* Offering accurate estimates for customers requiring additional work or repairs
* Being a champion of objections – There is always a positive outcome!
* Ongoing training and development. If you have the desire to grow we will get you there
What we are looking for:
* Proven experience as a Service Advisor highly desired, or
* Experience in Banking, Real Estate or customer facing roles highly desired
* Excellent customer service with well-developed verbal and written communication skills
* A proactive person who presents professionally – Appearance is everything!
* Experience in a department where KPIs are used
* Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential
* Ability to sell additional work as required – Overcome objections
* A person who enjoys creating memorable customer experiences
* Someone who can work autonomously but thrives when part of a team. Culture is important to us
* Someone who loves a challenge and has a strong focus in customer experiences
* Love a fast paced, yet fun environment. Its never dull here
Benefits of joining us:
* Employee Assistance Program (EAP)
* Quarterly and annual awards and recognition for high achievers
* Training Pathway and Growth opportunities provided
* Growth and development opportunities are endless with the ability to follow a career path that allows brand and site changes
* Drive Car option
* Competitive salary with commissions
All Frizelle Sunshine employees must be entitled to work in Australia, complete a Federal Police Check and a Traffic History (QLD) or Driving Record (NSW) check.