Clinical Nurse Consultant (Level 3): Head and Neck Cancer Helpline ManagerAbout UsHead and Neck Cancer Australia (HANCA) is the only national Head and Neck Cancer charity in Australia. We are dedicated to raising awareness of Head and Neck Cancer and providing free evidence-based information and support to improve the quality of life of people living with Head and Neck Cancer, their carers and families.About the roleHead and Neck Cancer Australia is seeking an experienced senior oncology nurse to lead our HNC Helpline Team. The HNC Helpline Manager is a newly created position funded through the Australian Cancer Nursing and Navigation Program (ACNNP) by the Department of Health and Aged Care. The HNC Helpline is set to launch in March 2025 and will operate Monday-Friday, 9am-5pm (AEST).This is a unique opportunity for a skilled clinician to continue to shape and lead a new model of care providing evidence-based information and support, referral pathways and education via telehealth to people living with Head and Neck Cancer, their carers and families and other health care professionals who contact the HNC Helpline.Position: Clinical Nurse Consultant: Head and Neck Cancer (HNC) Helpline ManagerLocation: Working remotely (from home) within AustraliaEmployment type: 2-year fixed term contract. Full time 5 days, 38 hours per weekPosition Classification: Level 3 as per NSW Health award, and based on previous experienceReports to: CEO, Head and Neck Cancer AustraliaOur Values: Integrity and reliability, Equity and inclusivity, Compassion and Community, Courage & CollaborationWhat we offer you• Work-life balance. No shift work. Working remotely (from home), within Australia.• Attractive salary packaging to increase your take home pay – up to $15,900 in living expenses plus $2,650 in entertainment expenses.• Professional development allowance per annum, CNSA annual membership coverage.• Employee Assistance Program• Small, friendly and supportive teamKEY RESPONSIBILITIESSupport people impacted by Head and Neck CancerProvide person-centred evidence-based care to people with Head and Neck Cancer and their carers and families (over the age of 18).Answer calls, emails and enquiries, act as a resource for other healthcare professionals regarding supporting Head and Neck Cancer patients, follow up enquiries to assess needs have been met and actively participate in debriefing activities.Provide expert guidance as part of the multidisciplinary team and facilitate successful collaboration.Maintain professional knowledge of Head and Neck Cancer, supportive care and palliative care for current program delivery.Explore opportunities for participation in collaborative research that focuses on improving the experiences of those affected by Head and Neck Cancer.HNC Helpline and resource managementManage HNC Helpline recruitment, onboarding and orientation.Manage and support the HNC Helpline team, including rosters, appraisals and leave.Lead and contribute to professional development and the training of the HNC Helpline team, by organising and facilitating training and mentorship.Represent or delegate HANCA representation at appropriate meetings and/or education sessions.Manage the ongoing development, maintenance and evaluation of HNC Helpline resources to ensure they are evidence-based and contemporary, in collaboration with the HANCA Clinical Advisory Committee and HANCA Clinical Working Group.Manage the governance and oversight of the HANCA Clinical Advisory Committee, HANCA Clinical Working Group and any time-limited project working groups relevant to the HNC Helpline to support stakeholder collaboration, integration and co-design of initiatives.Identify and address needs or service gaps in consultation with HNC Helpline team and HANCA CEO.Reporting, Evaluation, AccountabilityManage all ACNNP contracted deliverables and reporting requirements, within the agreed budget and timeline whilst ensuring risk is effectively managed.Lead the development, implementation and evaluation of relevant HNC Helpline guidelines, policies and protocols, and actively measure outcomes against established KPIs.Assist in the development, piloting and evaluation of the HNC Helpline as required.Maintain Salesforce CRM database, of all case management related activities in accordance with privacy guidelines such as clinical case notes.Regularly review clinical data and identify areas for quality and service improvement, initiate appropriate quality improvement activities.Administer and evaluate patient reported outcomes (PROMs and PREMs) as required.Support the HANCA organisationDevelop relationships and actively engage with key stakeholders, including Head and Neck Cancer Multidisciplinary teams, consumers, program funders and partners e.g. Department of Health and Aged Care, McGrath Foundation and Cancer Council of Australia.Present in-service education sessions and attend relevant meetings as required. Some out of hours work and interstate travel may be required.Work collaboratively with all HANCA staff to broaden the reach of the HNC Helpline and by supporting HANCA awareness activities, campaigns and projects.Adaptability and flexibility, as this role and processes may change and develop in line with key stakeholder feedback and the growth of the HNC Helpline.Contribute to the culture of decision-making, including initiative, cooperation, collaboration and shared accountability.Maintain a safe and work health and safety compliant home office space, with access to reliable internet.KEY SELECTION CRITERIAQualificationsTertiary qualification in Nursing and post graduate qualification in Nursing. Current professional membership of Australia Health Practitioner Regulation Agency (AHPRA).ExperienceAt least five years post-qualification and advanced clinical experience working with people affected by Head and Neck Cancer. Nursing leadership is highly desirable. Previous experience in project management, service development and/or quality improvement is desirable.Knowledge and skillsAdvanced knowledge of Head and Neck Cancer, the Head and Neck Cancer optimal care pathway and the health needs of people impacted by Head and Neck Cancer across the continuum of care which includes diagnosis, treatment, rehabilitation, surveillance and palliative and end-of-life care.Demonstrated project management skills including evidence of contract reporting, budget management and meeting agreed targets.Demonstrated leadership experience in a nursing role, with superior organisation, time management and advanced problem-solving skills.Demonstrated experience in data collection and contributing to evaluation and reporting activities.Excellent interpersonal, team building, negotiation and communication skills, with the ability to build relationships across a diverse range of stakeholders internally and externally.Highly developed written, verbal and presentation skills. Ability to design and deliver Head and Neck Cancer in-service education to health professionals and promote HANCA’s services.Proven ability to work autonomously and cross-functionally across teams.Intermediate to advanced proficiency in Microsoft Office, including Teams, SharePoint, Word, Excel, Outlook and database systems (Salesforce).Human resource management skills including staff recruitment, onboarding and orientation.Ability to travel interstate as required.Personal AttributesCommitment to the mission and values of Head and Neck Cancer Australia.Positive and collaborative approach.Inclusive and supportive team player.Resilient and actively conscious of self-care, given the nature of the role and interactions with those affected by Head and Neck Cancer.It is a requirement that all HNC Helpline employees have a valid and current National Police Check and a Working with Children’s check.How to applyYour application must address the key selection criteria and include:• A covering letter• ResumeApply today! We will be shortlisting and interviewing as we receive applications and may appoint the right candidate ahead of the closing date. Final applications close 5pm, Wednesday, 20 November 2024.Please note only short-listed candidates will be contacted.
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