Provide your technical expertise to the ICT team
Your new company
Excellent opportunity to work for a leading university
Your new role
We are seeking a dedicated and customer-focused Service Desk Analyst to join our IT Service Desk team. In this role, you will provide telephone support to resolve IT-related issues for both staff and students. Your friendly, helpful, and professional approach will ensure the timely and effective coordination of customer support.
Key Responsibilities
* Provide IT support via telephone, demonstrating a professional and capable approach.
* Resolve technical issues related to Microsoft operating systems (Windows 7/8/10) and Office 365 applications.
* Support Apple macOS users and troubleshoot networking issues (TCP/IP, DHCP, DNS, VPNs).
* Ensure customer satisfaction through timely and effective problem resolution.
What you'll need to succeed
o Minimum of 3 years' experience in IT helpdesk or end-user support.
o Proficiency with Microsoft operating systems and Office 365 applications.
o Knowledge and experience with Apple macOS.
o Understanding of TCP/IP and networking concepts.
o Formal technical education and qualifications are highly regarded.
o Excellent communication and customer service skills
o Only applicants with a Permanent Residency or Australian citizenship are encouraged to apply as this position will lead to permanency post 6-month tenure.
What you'll get in return
o Opportunity to work in a dynamic university environment.
o Competitive hourly rates
o Potential for permanency.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.