Our Legacy
We have been built on a strong foundation of people and culture for 100 years. Our legacy is defined by disruptive innovation, from the products we create to the partnerships we forge and the ways we work.
While our rich history has shaped us into what we are today, our focus is on what's ahead. We celebrate our centennial with excitement, fully aware that we are just getting started.
At Milwaukee, we are committed to ensuring our people have a great experience. In addition to an exciting and challenging role, we also provide a range of great employee benefits, including:
* Discounts & Perks: Generous discounts on company products.
* Personal Development: Access to professional development programs.
* Health & Wellbeing: Paid Parental Leave and Employee Assistance Program.
* Social: Recognition programs and social events to celebrate our team's achievements.
About The Role
We have an exciting opportunity at our brand-new 76,000 square metre DC in Tullamarine for a Warehouse Customer Service Manager.
The primary objective of this crucial role will be to ensure exceptional customer service to both internal and external customers and stakeholders as well as the end consumer.
You will be responsible for managing and supervising the workflow and updates through the DC Control Tower, which is an interactive communication forum between DC operations, Customer Service, and our Transport partners.
You will lead a small team to ensure that DIFOT reports are created, monitored, and reviewed.
Reporting to the DC Manager, your day-to-day will include:
* Leading any change in process with stakeholders that improve our DIFOT and Customer Experience.
* Liaising with the National Team to improve lead times, outcomes, and freight costs.
* Supervising and mentoring team members in the Control Tower forum.
* Analysing delivery issues and identifying trends, providing solutions for non-compliance.
* Attending store visits on behalf of all Business Units.
* Working closely with the DC operations team, Customer Service, and Training lead to achieve process improvement and implement change.
* Providing reports and reviews on DIFOT.
* Reconciling freight manifests and monitoring costs of transport to budget.
About You
Ideally, you will have a proven background in a similar DC Transport or DC Customer Service role within a fast-paced, dynamic industry.
In addition to the following skills/attributes:
* Demonstrated leadership experience in a Warehouse/DC environment.
* Strong commitment to safety and compliance.
* Prior experience with ERP Systems, preferably SAP.
* Previous experience working in a busy warehouse/transport environment of approximately 20,000 pallet spaces.
* LEAN Warehousing knowledge would be advantageous.
* Excellent time management, organisational, and multi-tasking skills.
* Strong attention to detail, analytical, and problem-solving skills.
* Ability to influence stakeholders, coach, and negotiate.
If the above resonates with you and you are excited at the prospect of joining a successful organisation where you will contribute to the growth of an amazing Greenfield site, then please submit your application.