Access Canberra Temporary Employment Register – Customer Service and Regulatory Administration Support OfficersDo you love Canberra as much as we do?
Are you a master problem solver who can deliver service that is out of this world?
If you have a passion for people, want to make a real difference to the lives of Canberrans – and have fun while doing it - our temporary employment register is waiting for you! As the front door for government services and transactions in the ACT, Access Canberra offers a range of opportunities to kickstart your career in the ACT Public Service.
There's something for everyone at Access Canberra. Our temporary employment register is used to fill a range of non-advertised short-term customer service and regulatory administration vacancies – these can be face to face, over the phone, out and about in our community or supporting our back of house functions.
This temporary assistance is for the performance of urgent or specialised work being:
Essential work during a peak demand period to provide surge capacity while standard recruitment processes are undertaken.Specialised work for a specific task (must hold a Certificate III in Business).We offer part-time and full-time positions that can range from a minimum of six weeks up to a maximum of three months with occasional opportunities for one contract extension/renewal only up to a maximum consecutive contract of five months.
If a position is expected to be available for three months or more, it must be advertised separately on the jobs website.
You'll work in a supportive, collaborative and diverse team environment, with leaders who encourage and support you to be your best.
You will also benefit from a range of training and development opportunities.
PathwaysPathway 1 – Customer Service. Positions will be in the Access Canberra Service Centre or Contact Centre.
Pathway 2 - Regulatory Administration Support. Positions involve general administration support for branches across Access Canberra to deliver licensing services and registration compliance functions on behalf of the community such as in the Access Canberra Land Titles, Land Planning and Building Services, and Resolution and Support teams.
Work in an Access Canberra Contact Centre or Service Centre.Work from any Access Canberra location or remotely as required.Perform specialised work for a specific task.Contact CentreWork to a 7-day scheduled roster that may involve commencing work at 6:30am and/or finishing at 8:30pm (Contact Centre).Work extended hours, occasional weekends, during Emergency or SES events.Work to a 5-day scheduled roster Monday to Friday that may involve commencing work at 7.30am and/or finishing at 6.30pm (Service Centre).Notes: Some positions will be in an activity-based working (ABW) environment.
Under ABW arrangements, staff do not have a designated workstation/desk.Selection may be based on written statement and referee reports only.Roles may be filled based on operational requirements and the business needs of the organisation.
Applicants will only be contacted if a vacancy arises that matches their skills and experience.There is no guarantee that an offer of employment will be made while an application remains on the register.Availability - If you are no longer available for employment, please advise us via the email address below.Application expiry - The Register is refreshed at the end of June and December of each year.
To remain on the Register, you will need to re-apply.Eligibility/Other Requirements Citizenship – To be eligible for temporary employment you must be in Australia on a visa with Australian working rights or be an Australian citizen or permanent resident.Security checks – All new employees to the ACT Government are required to undergo an Australian Federal Police criminal history check.Previous employment check – Access Canberra may contact applicants' past or present employers in order to obtain background information about their suitability for employment.Current resume and contact details of two referees.A written statement ofno more than one page addressing the following criteria:Well-developed oral and written communication skillsAbility to learn and use a range of business systemsAbility to understand, interpret and apply legislation, procedures and work practices and follow instructionsAbility to work productively independently or as part of a team and demonstrate resilience in a fast-paced, high-pressure environmentYour written statement should outline your relevant experience, skills, knowledge and behaviour to demonstrate your suitability against the above selection criteria.
The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace.
As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply.
There's something for everyone at Access Canberra.
Find out why our staff love the flexibility and culture at Access Canberra:
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