Supportive culture with training and collaborative teamPermanent role with excellent salary on offerYour new companyDue to growth, a National IT Service Provider requires a Level 2 Support Engineer to join its Melbourne team for a permanent role commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and flexible work arrangements.Your new roleIn this exciting new role, you will be:Providing 2nd level remote and onsite IT support for clients.Supporting a broad range of clients to resolve high-level IT issues escalated within the Service Desk.Performing technical support of servers, network and hardware.Assisting with the delivery of infrastructure projects.Delivering a high level of customer service and communication.Supporting the Technical Account Manager in Melbourne client site visits.What you'll need to succeedTo be successful in your application, you will need:Demonstrated experience of providing level 2 IT support both onsite and remote.Sound knowledge of Office 365, Windows Server, Microsoft Exchange, Backup technologies, VoIP and Network troubleshooting.Experience with VMware, SonicWall and ConnectWise is advantageous.Excellent customer service & communication skills, both verbal and written.A tertiary education in Information Technology as well as Azure, Microsoft, SonicWall, VMware and ITIL certifications are beneficial.Prior experience working within a Managed Service Provider or Consultancy organisation is highly advantageous.Current driver's license and access to a vehicle is required.What you'll get in returnWorking in an organisation where they develop and grow careers, you will be offered an excellent salary package, working in a role that enables mostly work from home. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out!What you need to do nowIf you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to daniel.bertino@hays.com.au.Seniority levelEntry levelEmployment typeFull-timeJob functionConsulting, General Business, and Information TechnologyIndustriesComputer Networking Products, Desktop Computing Software Products, and Technology, Information and Internet
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