Student Support Officer
As a Student Support Officer, you’ll be the first point of contact for students needing help with their studies!
You’ll provide answers and information in a range of different situations, helping students stay on track to achieve their dreams. You’ll put the student at the center of everything you do while you build your own skills to further your career in education.
Your Responsibilities
* Offering ongoing support for our students during and after enrolment
* Going above and beyond to deliver a memorable student experience every time
* Motivating students to continue their studies and championing the best outcome for them
* Respond to and triage student support needs by telephone and via email as appropriate as first point of contact
* Management of data entry and our online filing and archiving systems
* Maintenance of integrity and accuracy of student data
* Preparing enrolment information packs
Your Skills & Experience
* Strong student focus and an understanding of what it is like to juggle multiple responsibilities at the same time
* High level of empathy and adaptability as well as a positive attitude towards challenges
* Problem solving skills and experience in providing exceptional customer experience & service in a high volume role
* Strong interpersonal and communication skills and ability to explain complex information in a simple way
* Experience with Synergetics/SEQTA systems highly regarded
* Working with Children Check (WWCC) and RRHAN-EC (Responding to Risks of Harm, Abuse and Neglect training) essential
* Proficient in Microsoft Suite
If you are interested in this exciting opportunity and have the relevant skills required, please apply online with your updated CV.
If you would like more information, please email Rachael Coyle on rachael.coyle@randstad.com.au or call 0427 582 779 on for a confidential discussion.
If the position is not quite right and you are passionate about education and encouraging students to reach their potential! LET’S CONNECT!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.