Role Summary
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As a Personal Banking Advisor/Customer Service Advisor, you will be a key customer-facing professional in our branch network. You will engage with customers daily, delivering exceptional experiences and proactively addressing their transactional and savings banking needs.
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Key Responsibilities:
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* Conduct quality conversations with customers to understand their needs and preferences.
* Assist customers with everyday banking inquiries and transactions.
* Refer complex cases to specialist teams as needed.
* Proactively contact existing customers via phone or email to offer personalized support.
* Build and maintain long-term relationships with customers.
Requirements:
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To excel in this role, you should possess:
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* Previous experience in customer service, preferably with a sales-oriented approach.
* Confidence in building and maintaining relationships with customers.
* Basic business and financial knowledge, with a passion for helping others achieve their goals.
What We Offer:
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At Westpac, we value diversity and inclusivity in the workplace and beyond. We welcome applications from candidates of all ages, genders, cultural backgrounds, people with disabilities, neurodiverse individuals, veterans, and Indigenous Australians.
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We are committed to providing a supportive culture and accessible workplaces, products, and services for everyone.