FV by Peppers, 179 Alfred Street, Fortitude Valley, Queensland, Australia Req #3891Monday, 13 January 2025FV by Peppers in the heart of Brisbane's vibrant entertainment precinct, Fortitude Valley comprises of one and two bedroom apartments, a uniquely heated u-shaped skyline pool, cinema, state of the art gym, yoga retreat and tropical outdoor lounge area for guests to experience. You will never run out of things to do on your days off in Brisbane.PurposeAs a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.Both Part Time and Full Time opportunities are available for this role.Key Requirements for this roleAbility to work across a variety of shifts including weekdays, weekends as requiredA full Australian driver’s license, with the ability to drive manual cars is essential, as you will assist with valet services and support the concierge team, especially during peak seasonsWillingness to step into various duties at the front desk to ensure seamless guest experiencesPrimary ResponsibilitiesRoll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-outConfident in communicating with guests and colleagues to ensure cohesive collaborationConquer challenges alongside guests, transforming dilemmas into success storiesPromote hotel amenities and services by having a deep understanding of products and offeringsBe the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledgeDisplay proficiency in accurately handling reservations and managing guest accountsSkills and ExperiencePrevious experience in hotel front office operations is highly regardedInnovative approach to exceeding customer service expectationsSkilled at collaborating within teams, as well as working independentlyProven ability to multi-task and thrive under pressure, supported by strong organisational and time management skillsProficiency in both written and verbal communicationAt Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
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